Store Manager

Company Description

Role Description

1) Operational Management

• Oversee daily store operations, ensuring smooth functioning across all departments.
• Maintain high standards of cleanliness, hygiene, health & safety, and F&B operations.
• Develop staff schedules, manage attendance, and ensure optimal staffing levels.
• Manage inventory, procurement, and stock to minimize wastage and ensure availability.
• Oversee online party bookings, coordinate events, and execute special activities to maximize guest engagement.
• Ensure opening, closing, and daily operational checklists are completed accurately.

2) Financial & Performance Oversight

• Manage financial operations including cash handling, POS settlements, and daily reconciliation.
• Monitor and analyze key performance indicators (KPIs) such as sales, guest satisfaction, safety incidents, and operational efficiency.
• Implement strategies to achieve sales targets, optimize operations, and enhance guest experience.
• Ensure adherence to budgets, cost controls, and resource optimization.
• Identify operational issues proactively and implement effective solutions.Reliability & Accountability.

3) Reliability & Accountability

• Report on time, complete assigned tasks efficiently, and demonstrate dependability.
• Maintain a safe, clean, and organized store environment in line with brand standards.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Uphold accountability for store performance, team conduct, and operational outcomes.

4) Professionalism & Compliance

• Maintain professional appearance, personal hygiene, and behavior in accordance with company standards.
• Comply with HR policies, attendance requirements, and the company’s code of conduct.
• Follow Standard Operating Procedures (SOPs) in all operational tasks with accuracy and consistency.
• Handle sensitive information responsibly and uphold ethical standards.
• Ensure adherence to workplace safety rules and emergency procedures.

5) Customer Service & Guest Experience

• Deliver courteous, responsive, and helpful service to guests and colleagues.
• Build and maintain strong customer relationships, proactively addressing complaints and concerns.
• Monitor guest experience, resolve escalated issues, and maintain high satisfaction standards.
• Adapt to changing guest requirements and operational needs to ensure a seamless experience.
• Ensure the store environment is welcoming, child‑friendly, and aligned with brand expectations.

6) Team Leadership & Collaboration

• Lead, motivate, and manage team members to achieve operational and service excellence.
• Coach and develop staff through training, mentoring, and performance feedback.
• Foster teamwork, positive communication, and professionalism across all departments.
• Work cooperatively with colleagues and cross‑functional teams to achieve operational goals.
• Support staff onboarding and ensure all team members are trained on SOPs and safety protocols.

Educational Qualifications & Experience Requirements

• Minimum Bachelors Degree is mandatory (Copy of the documents needs to be submitted as a part of hiring process).
• Minimum 3 years of experience in retail store operations management within UAE.
• Strong knowledge and experience in customer service and guest management is required

Job Type: Full-time

Application Question(S)

• Kindly confirm your current visa status and provide the validity end date of your visa.
• Are you willing to relocate?
• Can you start immediately
• Do you have experience in team management and collaboration

Education

• Bachelor's (Required)

Experience

• retail store operations management: 3 years (Required)
• Sales: 3 years (Required)