Store Manager- Canton

Position Summary

Essential Duties

• Analyze changes that affect the store’s operation and goals. Make necessary changes and adjustments to meet and or beat expectations.
• Direct the retail operations of the store within company guidelines
• Establish department and store sales goals
• Overall responsibility for store safety and security. Safeguarding both assets and consistently working toward and maintaining a safe environment for customers and employees
• Oversee payroll to ensure store meets goals.
• Report maintenance and safety issues as they arise.
• Maintain an accurate inventory, with minimal shrink.
• Hire and train employees to insure maximum efficiency and productivity in all departments
• Train employees to develop and maximize their talents
• Supervision of Assistant Store Manager(s) and Key Holder(s)
• Supervise store team to insure optimum performance and customer service
• Oversee scheduling of all departments and staff, promotions, transfers and terminations as needed
• Oversee vacations, holiday and sick leave schedules
• Resolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM and HR immediately
• Schedule and Conduct monthly store meetings
• Complete annual performance reviews for store team in a timely and accurate manner
• Work with Merchandising team regarding price and margin maintenance and current price inventory levels
• Create in store traffic building campaigns
• Adjust personnel and inventory as needed to prepare for advertising and promotional campaigns
• Oversee inventory shipment and receiving
• Supervise merchandise displays for maximum sales efficiency
• Maintain store appearance and equipment to insure maximum sales efficiency
• Oversee all daily and weekly company checklists (daily opening and closing, game changers, weekly safety checklists, and forklift safety checklists) to ensure they are completed.
• Maintain good contact with suppliers as needed
• Resolve customer claims and complaints in a manner that is timely, courteous and discreet
• Authorize refunds in a manner that is consistent with company policy
• Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
• Attend management and training meeting and conventions as needed
• Participate in local civic affairs
• Delegate maintenance of defective merchandise claims
• Maintain safe opening and closing procedures
• Other responsibilities as assigned by District Manager.
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