Store Manager Assistant (Women's clothing, Mall of Arabia)
Skills
About This Role
Overview
- LICHI is a rapidly growing women’s clothing brand founded in 2012.
- The design bureau is located in the very center of Europe, Frankfurt am Main.
- The brand conducts its business through a network of offline stores, own online store lichi.com, as well as marketplaces and partner stores worldwide.
- We are a team of professionals obsessed with fashion and committed to success of our brand.
- We value warm atmosphere within the company just as much as we value the performance and reaching new heights.
- We are always open to new perspectives and strive to create the best conditions for our employees.
- We are looking for a candidate:
- With management skills;
- With an excellent understanding of all the performance indicators of the retail store and the retail network;
- An organizer who can inspire the team.
Key Accountabilities of the role
- Ensuring the implementation of the sales plan and improving the quality of service indicators.
- Work in the sales area, interaction with customers on questions related to: return of goods, defective goods.
- Providing a high level of customer service. This includes answering customer questions, helping with product selection, and resolving conflict situations.
- Opening/closing of a work shift.
- Maintaining cash discipline, encashment.
- Personnel management: distributing of functional responsibilities, managing the daily roster, briefing and guiding the staff by holding meetings and training sessions.
- Interacting with the administration of the mall and the company's headquarters
- Implementing the operating procedures at the store and ensuring the brand and company’s policies and procedures are adhered by all the staff at all the times
Requirements
- At least half-year experience on a similar position (Senior Sales Assistant, Supervisor) in retail;
- Leadership skills, goal orientation, positive attitude and ability to work well with others;
- Relevant experience (fashion);
- Knowledge of MS Excel, POS Systems;
- Knowledge of the specifics and market of fashion;
- Knowledge of the basic business processes of retail network management;
- Knowledge and skills of personnel management, including recruitment, training, motivation, goal setting, control;
- Knowledge of sales technologies, merchandising standards;
- Team management skills;
- Knowledge of English is at least B2.
- *We are waiting for you!*
- We offer:
- A chance to grow with a successful, expanding company.
- Comprehensive training and opportunities for professional development.
- Employee discount on company products.
- A collaborative and energetic team culture.
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