Store Director

Role overview

Store leadership and results

• Forecast sales and payroll with the District Manager; monitor and communicate daily, weekly, and monthly results.
• Achieve sales plans and operating profits while managing expenses and adjusting business strategies as needed.
• Develop business growth strategies using customer loyalty, events, product knowledge, and services.
• Maintain staffing levels within budget and recruit, interview, and hire for store positions.
• Train, coach, delegate to, supervise, and motivate managers and leads; support their leadership and business development.
• Build a coaching culture with timely recognition, feedback, day-to-day coaching, and quarterly development meetings.
• Conduct inventories, maintain records, communicate inventory issues, and make strategic merchandising decisions.
• Ensure adherence to Sephora concepts, culture, objectives, and policies while supporting profitability and compliance.

Candidate qualifications

• At least 5 years of senior management experience in beauty, retail, or customer service.
• Proven ability to coach a high-performing team and experience recruiting, staffing, and hiring across store positions, including leadership.
• Effective time management, problem-solving, and written and verbal communication skills; experience with Windows, Word, and Excel.
• Strong business acumen and sales trend analysis skills, with a record of meeting or achieving targets or KPIs.
• Ability to maintain composure and have difficult conversations.
• The employer welcomes relevant experience and varied career paths; formal education or professional experience may support learning and growth.

Location and physical requirements

• The role is on-site at the location specified in the posting.
• Availability is needed during evenings, weekends, and holidays.
• The store is a fragrance-filled environment; the role requires bending and stretching to stock shelves and lifting and carrying up to 50 pounds.

Rewards and benefits

• The posting describes competitive market-based compensation but does not state a salary amount or pay cadence.
• Perks include product discounts, gratis, and exclusive brand events.
• Benefits include extended health and life insurance, customizable coverage options, and paid time off.
• The employer describes training, development, and internal mobility opportunities across Canada.