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Store Director - Dubai Mall

Hermès
Dubai, UAE
Full-time
Director
Onsite
Discovered 2 weeks ago

Full Job Posting

RESPONSIBILITIES

  • RETAIL MANAGEMENT & STRATEGY
  • Oversees the Deputy Store Director, Head of Client, and Head of Operations, ensuring the management team stays informed, well-trained, and aligned in their approach to leadership.
  • Sets the strategic direction for team motivation, leads change management initiatives, and drives results through strong, people-focused management.
  • Provides timely, thoughtful and appropriate analysis of business opportunities and the corresponding strategy for the development of the flagship boutique.
  • Addresses all issues affecting the Flagship in a timely and thoughtful manner, delegating and following up as necessary.
  • Effectively partners with all corporate departments, métier heads, etc. to ensure the Flagship is well supported in achieving its goals.
  • Embraces and supports all company initiatives, contests, and programs. Full responsibility for P&L, sales goals, and inventory results.
  • Operationally sound; strategic and open to new ideas.
  • STAFF MANAGEMENT & DEVELOPMENT
  • Ensures the highest level of service through coaching staff and management for increased performance.
  • Full responsibility for training of staff, communication, and adherence to policy.
  • Maintains active HR notes on team performance; responsible for writing annual evaluations for direct reports and guiding managers on all boutique reviews.
  • Conducts/supervises the monthly touchbase sales coaching process, effectively coaching for optimal results.
  • BUYING & INVENTORY
  • Manages the buying and oversees the preparation, strategy, and execution of the buying.
  • Manages stock for qualitative and quantitative maintenance, respecting best sellers, aged inventory, and MOS guidelines.
  • Stays fully aware of market trends and ensures Floor Managers conduct regular competitive shopping.
  • CLIENT, COMMUNICATIONS & VISUAL MERCHANDISING
  • Active partner with the Communications Team to organize relevant events that build client relationships and reflect the spirit of the House.
  • Works closely with the VM team to ensure exceptional standards are always respected and new product stories are consistently highlighted.
  • LEADERSHIP & TEAM MANAGEMENT
  • Proven ability to supervise and develop other high-level members of store management.
  • Natural and dynamic leader of a team; driver of sales, enthusiastic, high energy.
  • Ability to motivate and maintain team morale even in challenging circumstances; not afraid of conflict.
  • Good delegator with excellent follow-up skills, but able to truly empower other managers.
  • Kind but effective management style; does not manage by fear or intimidation.
  • Ability and desire to form strong partnerships across the organization; sees the value in others' opinions.

EXPERIENCE

  • Demonstrated experience running a high-volume, multi-level flagship store (minimum $50 million in sales and 50 employees).
  • Operationally sound; strategic, open to new ideas, and not fearful of change.
  • Exceptional merchant with previous buying experience and strength in managing the buying process (preferred).
  • Impeccable standards of service and experience with a luxury/quality-seeking clientele.
  • Natural elegance in communication at all levels, with particular experience interacting with high-level company executives and handling frequent store visits.
  • Sensitivity to a multi-cultural environment and experience working with diversity.
  • Great sense of personal style and passion for the brand and its heritage.
  • Comfortable in a fast-paced environment; ability to prioritize effectively.
  • Humble, refined, understated and discreet.
  • Willingness and ability to travel 3/4 weeks annually to Paris.

Preferred Qualifications

  • Exceptional merchant with previous buying experience and strength in managing the buying process (preferred).

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