Store Associate

Organization

Position Purpose

Store Operations

• Greet customers and donors, provide courteous service, support sales targets, and handle difficult customer interactions tactfully.
• Complete cash and debit transactions accurately and follow policies for payments, refunds, voids, and holds.
• Process donations by loading, unloading, sorting, packing, hanging, pricing, and storing goods.
• Monitor store activity, respond to stock inquiries, and support store security.
• Assist with displays, store layout, inventory control, replenishment, stock rotation, and recycling activities.
• Maintain correct pricing, quality standards, and organized merchandise handling.

Health and Safety

• Help maintain safe conditions by clearing fire exits, cleaning spills, removing snow, and keeping areas free of obstacles.
• Clean and maintain the sales floor, shelves, lunchroom, washroom, and other common areas as required.
• Follow the OH&S Act and Regulations and The Salvation Army health and safety policies.

Education and Experience

• Completion of some high school coursework or an alternative combination of education and experience.
• A few months of experience processing or distributing goods or working in customer service.
• Cash-handling experience and experience using cash registers and related processes are required.
• Experience working in a computerized environment is required.
• Product brand awareness is considered an asset.

Skills and Physical Requirements

• Knowledge of lifting guidelines and ability to lift or carry up to 29 pounds frequently.
• Attention to detail, self-discipline, independence, teamwork, and good oral communication skills.
• Ability to complete applicable screening and background checks satisfactorily.

Working Conditions

• This is a permanent part-time position with a schedule that may vary by week and include weekdays and Saturdays.
• The role requires prolonged standing and frequent twisting, bending, crouching, and reaching.

Compensation

• The target hiring range is $18.25 to $21.74, with a maximum of $25.23.
• Placement within the range depends on market conditions, internal equity, experience, skills, and qualifications.