Store Associate
Role Overview
Provides customer service, sorts incoming products, and assists with ongoing thrift-store retail operations.
Reports directly to the Store Manager and has no direct reports.
Key Skills for This Role
Full Job Posting
Who We Are
The Salvation Army serves people in need in communities across Canada and Bermuda.
The organization provides necessities and support related to unemployment, addiction, and family challenges.
The organization is faith- and values-based and hires and serves people from all backgrounds.
Position Purpose
Provides customer service, sorts incoming products, and assists with ongoing thrift-store retail operations.
Reports directly to the Store Manager and has no direct reports.
Store Operations
- Greet and assist customers and donors courteously.
- Complete sales transactions and follow policies for cheques, credit cards, refunds, voids, and holds.
- Process donations by unloading, sorting, packing, hanging, pricing, and storing goods.
- Maintain inventory through sorting, pricing, replenishment, stock rotation, and sales-floor removal.
- Assist with store displays, layout plans, donation turnover, recycling, and product inquiries.
- Monitor store activity and support store security.
Health and Safety
- Help maintain clear fire exits, clean spills, and remove hazards inside and outside the store.
- Clean, sweep, dust, mop, tidy, and restock the store and common areas.
- Follow occupational health and safety legislation and The Salvation Army's safety policies and procedures.
- Wear gloves when handling donations with unknown contents.
Working Conditions
- This is a permanent part-time position.
- The schedule may vary weekly and include weekdays and Saturdays.
- The role requires prolonged standing, frequent twisting, bending, crouching, and reaching.
- The role requires frequent lifting and carrying of up to 29 pounds without assistance.
Education and Experience
- Completion of some high school coursework is required.
- A few months of experience in goods processing, distribution, or customer service is required.
- Cash-handling experience and experience with cash registers and related processes are required.
- Knowledge of lifting guidelines and experience in a computerized environment are requested.
- Alternative combinations of education and experience may be considered.
Skills and Capabilities
- Attention to detail, self-motivation, and discipline are required.
- The incumbent must work independently and participate as a responsible team member.
- Good interpersonal and oral communication skills are required.
- Successful completion of applicable screening and background checks is required.
Compensation
- The target hiring range is $18.25 to $21.74, with a maximum of $25.23.
- Placement depends on market conditions, internal equity, and relevant candidate experience, skills, and qualifications.
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