Storage Manager (8-10,000 AED Per Month) - Dubai based - Customer service and Operations experience
Skills
About This Role
Overview
- RIG is working with a client who owns a well known Children's Entertainment area.
- **Team Leadership & Support:**
- o Train new employees, guiding them through processes and best practices.
- o Handle escalated customer complaints, ensuring timely resolution and maintaining customer satisfaction.
- Assist the Storage Manager in assigning daily tasks to the Storage SAT team.
- o Coordinate with accountants and suppliers when necessary to ensure smooth operational workflows.
- **Customer Service & Sales:**
- o Handle customer inquiries through calls, chats (via Sleekflow), emails, and walk-ins.
- o Assess client storage needs and provide tailored recommendations on unit sizes and storage solutions.
- o Prepare and manage quotations, invoices, and contracts for new and existing customers.
- o Follow up promptly on leads and ensure high lead conversion by offering appropriate solutions.
- **CRM & Systems Management:**
- o Maintain and update the CRM system (Storedge) with accurate data on leads, move-ins, move-outs, transfers, and payments.
- o Input leads into the system, follow up consistently, and ensure timely closure of deals.
- **Payment Processing:**
- o Manage the payment gateway system (CC Avenue), including updating autopayment subscriptions, and processing cancellations or new setups.
- o Monitor and follow up on overdue payments, working closely with customers to resolve outstanding balances.
- **Customer Account Management:**
- o Manage customer accounts, addressing concerns, handling complaints, renewals, termination notices, and ensuring accurate payment processing.
- o Safeguard customer contracts and ensure proper filing of documents, including the safekeeping of customer keys.
- **Revenue Growth & KPIs:**
- o Ensure monthly KPIs are met, driving team success by successfully closing rental deals.
- o Maximize revenue through upselling storage units, merchandise, and insurance coverage.
Salary
budget: 8-10,000 AED per month + medical + visa + flights
Please send CV's to david@therigrecruitment.com
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