Storage Advisor / Customer Service (4,500 AED - 5,000 AED Per month) - Dubai based - Storage company
Skills
About This Role
Overview
RIG (Recruitment International Group) is working with a client based in Dubai who is a well known storage company looking to expand there business.
Looking for a Storage Advisor / Customer service to join them.
Key Responsibilities
- **Customer Support:**
- Handle customer inquiries through multiple channels including phone calls, chats, emails and in-person visits.
- **Needs Assessment:**
- Assess customers’ storage requirements and recommend appropriate storage unit sizes and solutions that best fit their needs.
Sales & Documentation
Prepare and provide quotations, invoices, and contracts for new and existing customers.
CRM Management (Storedge)
Maintain accurate and up-to-date information in the CRM system including lead input, lead follow-up, move-ins, move-outs, transfers, and payment entries.
Lead Management
Input and track all incoming leads into the system, ensuring timely follow-ups and lead closure.
Payment Processing
Manage the payment gateway system (CC Avenue), ensuring autopayments are promptly updated, and handling cancellations or new autopayment subscriptions as required.
Customer Account Management
Manage existing customer accounts, addressing concerns, complaints, renewals, termination notices, and payment issues.
Follow up on past-due payments to ensure timely collection.
Revenue Growth
Ensure monthly KPIs are met by successfully closing storage rental deals, upselling units, and offering additional products like merchandise and insurance coverage to customers.
Administration & Record Keeping
File customer contracts and securely manage the safekeeping of customer keys, ensuring records are organized and up to date.
Salary
expectations: 4,500 - 5,000 AED per month + medical + visa + flights
please send your CV to david@therigrecruitment.com
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Storage Advisor / Customer Service (4,500 AED - 5,000 AED Per month) - Dubai based - Storage company
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RIG (Recruitment International Group) is working with a client based in Dubai who is a well known storage company looking to expand there business. Looking for a Storage Advisor / Customer service to join them. Key Respo
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