Station Support Agent

Overview

Qualifications

• High school diploma, GED, or equivalent.
• Previous airline, customer service, ramp, or cargo experience preferred.
• Experience in a Part 121 environment preferred.
• Excellent customer service and communication skills.
• Ability to perform both abovewing and belowwing duties.
• Ability to safely lift and carry up to 50 pounds consistently.
• Ability to work in extreme weather conditions and confined spaces.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Ability to remain calm and professional during adverse or stressful situations.
• Strong organizational skills and ability to prioritize multiple tasks.
• Must be able to comply with all airport security and safety requirements.

Duties and Responsibilities;

Ramp Operations

• Marshal aircraft and perform wingwalking procedures.
• Load and unload aircraft baggage, freight, and cargo safely and efficiently.
• Operate and receive training on ground service equipment.
• Perform aircraft servicing duties, including catering support.
• Follow all ramp safety procedures, markings, and equipment operating guidelines.
• Assist with deicing operations in accordance with the Deice Manual (DIM) when applicable.
• Protect passenger baggage and cargo from damage, loss, and weather exposure.
• Report equipment malfunctions, safety hazards, incidents, and accidents to management immediately.
• Maintain compliance with local airport, FAA, TSA, and Company regulations.

Customer Service Operations

• Assist passengers with checkin, boarding, deplaning, and baggage processing.
• Ensure safe passenger movement on the ramp and tarmac during boarding and deplaning.
• Follow all security and passenger screening procedures.
• Conduct aircraft security search procedures as required.
• Assist with station opening and closing duties.
• Maintain a clean, organized, and professional station environment.
• Handle customer interactions in a courteous and professional manner.
• Maintain confidentiality of passenger and operational information.
• Ensure all Company funds and transactions are secured and processed according to Company procedures.
• Perform GSC or CRO duties after required training, if assigned.

Cargo Operations

• Process and handle inbound and outbound cargo shipments.
• Complete Cargo Load Report procedures accurately.
• Ensure cargo is loaded, secured, and documented in compliance with Company and regulatory requirements.
• Assist with freight acceptance, storage, and release procedures.
• Maintain safe handling practices for all cargo and hazardous materials, where applicable.

Additional Responsibilities

• Maintain current training requirements and certifications.
• Support overall station operations as directed by the Station Manager.
• Promote and maintain a culture of safety, security, and teamwork.
• Perform other duties as assigned.