State of TN FASC Must Reside in State of TN)

Duration: 6 Months with potential for extension

Key Responsibilities

• Core Duties
• Respond to incoming calls, chats, and emails from customers regarding program inquiries
• Assist with customer portal account creation and maintenance
• Conduct outreach calls and emails as needed
• Document interactions accurately in call logs and escalate issues when appropriate
• Deliverables / Project Scope
• Provide timely and accurate information to customers about SNAP and Families First programs
• Research and resolve inquiries using multiple systems and relay findings clearly
• Maintain compliance with call flow scripts and quality standards
• Identify and report trends or risks to management promptly

Collaboration Tools / Platforms

Basic Qualifications

• HS Diploma or GED
• Minimum of 1 year of call center experience
• Minimum of 2-Years Customer Service experience

Preferred Qualifications

• Experience supporting government assistance programs (e.g., SNAP, Families First)
• Familiarity with multi-system navigation and case management tools
• Ability to adapt quickly to changing processes and demonstrate resilience under pressure
• Strong problem-solving skills and capability to identify trends or escalate issues effectively

Additional Information / Requirements

• Strong Data Entry Skills, Strong listening, verbal and written communication experience
• Proficiency with computers, experience using the internet, email, MS Outlook, Teams, Excel and Word
• At home internet access sufficient to handle calls received via the internet
• Quiet and private remote work location
• Hours of Operation
• Monday-Friday between the hours of 8:00 a.m. – 4:30 p.m. CST
• Training Hours: 8:00 a.m. to 4:30 p.m. CST
• 1 week of training & 1 week of nesting/mock calls

How to Apply

• Please register and submit your resume at Avature Contractor Exchange . Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by Manpower/Experis, for next steps.
• This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
• The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
• Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
• Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
• Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
• Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:
• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action, or
• Consistent with Accenture’s legal duty to furnish information
• California residents or those planning to work from Los Angeles county should review additional notifications here .
• Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.

Compensation Disclosure

• Compensation for contractor roles supporting Accenture is determined by the contractor’s employer Experis / Manpower Group, and varies depending on factors such as location, role, skill set, and experience.
• As required by law, below you’ll find the reasonable range of compensation Experis / Manpower Group expects to pay for this role as set forth below.
• We anticipate this contractor role will be posted until 12/3/2026.
• Experis / Manpower Group offers a market competitive suite of benefits that may include medical, prescription drug, dental, and vision coverage; Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); 401(k) retirement savings plans; supplemental life insurance; short-term and long-term disability insurance; business travel insurance; employee assistance and wellness programs; commuter benefits; and additional voluntary benefits such as identity protection, legal services, and critical illness, accident, and hospital indemnity insurance.

Drug-Free Workplace

• Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement