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Staff Voice AI Engineer – SRE/DevOps
ServiceNow
Santa Clara, USA
Full-time
Senior · 4+ years experience
Hybrid
Discovered 2 weeks ago
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Key Skills for This Role
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Qualifications
- 4+ years of experience operating highly available distributed cloud-native workloads running on container platforms (e.g. Kubernetes)
- 2+ years of experience building and operating Voice AI applications is a strong asset
- 4+ years of development experience with Python, GoLang, Java or similar languages.
- Experience integrating applications on top of LLMs (Prompt Engineering Agents and Skills);
- Working experience building distributed systems with cloud-native software;
- Experience with software-defined networking, infrastructure as code and configuration management;
- Experience with DevOps tooling (e.g. Helm / Ansible / Kubernetes / Prometheus /Splunk/ GitLab CI) is considered an asset
- Critically thinking around AI integrations for work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Experience building with AI tools such as Claude Code, Cursor, Windsurf.
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