Staff Technical Customer Success Manager
Key Skills for This Role
Full Job Posting
About Kong:
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com.
Qualifications
- Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike.
- Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques.
- Have passion and determination about Kong’s technology and growing customer base.
- Be a self starter with strong organizational skills to drive effective customer outcomes.
- Have a good understanding of complex technology environments.
- Have great self awareness and strong communication skills.
- Bring proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies.
- Have a solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices) as well as have a foundational understanding of APIM.
- Understand the value of DevOps, CI/CD and Cloud Computing IaaS
About Kong
Kong provides an API platform built on open-source technology, offering gateway, service mesh, and connectivity solutions that help enterprises manage APIs and microservices at scale.
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