Staff Solutions Engineer

Overview

• Are you ready to power the World's connections?
• If you don’t think you meet all of the criteria below but are still interested in the job, please apply.
• Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.
• What you’ll be doing:
• Support field sales in helping customers understand the value of the Kong API/Connectivity Management platform
• Understand customer requirements and how the Kong platform can help. Grow trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production
• Support PoCs throughout the entire evaluation process
• Ensure 100% customer satisfaction across the assigned set of accounts
• Prioritise customer needs and coordinate with support, product, and engineering teams to help support customer needs
• Create technical documentation for DevOps, implementations, and services engagements
• Support top-of-funnel marketing by creating blogs, webinars, and participating in trade shows and field events.
• And any additional tasks required by the manager
• What you’ll bring:
• 7+ years of software engineer and/or sales engineer management experience at SaaS, Open Source or Enterprise Software company
• Solid understanding of cloud computing trends and open source business models
• You are a strong listener and communicator
• You can confidently lead a discussion with a group of Product Managers, Engineers, and Executives
• Enthusiasm for working in a high-profile, fast-paced startup culture
• Experience with Docker/Kubernetes and other cloud native platforms
• Experience with APIs, CI/CD automation frameworks and AI and LLM technologies.
• #LI-KS1

About Kong