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Staff Software Engineer
ServiceNow
San Diego, USA
Full-time
Senior
Hybrid
Discovered 1 months ago
Full Job Posting
Qualifications
- 7+ years of software engineering, with a record of technical direction adopted beyond your immediate team.
- Direct, hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building the evaluation that verifies them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, and structured output enforcement — including at least one model or orchestration migration carried through production.
- Entitlement-aware data handling: per-user access enforcement in retrieval and tool layers, scope separation between roles, and handling of restricted records under audit.
- Evaluation experience used by engineers other than yourself: dataset curation, judge calibration, CI gating, drift detection.
- Strong command of system design, APIs, data modeling, and testing across front-end, server-side, and relational data work with a high quality mindset.
- Effective, accountable use of AI coding assistants and agents.
- On-call and incident-command experience on customer-facing systems, including ownership of the systemic fixes that followed.
- Experience in software stack including Java, JavaScript/TypeScript, React and demonstrated ability to quickly learn new tools and frameworks.
- Bachelor's degree in CS, software engineering, or a related technical field, or equivalent practical experience.
- HR domain depth: case management, employee journey and lifecycle, or payroll/benefits/leave/absence sufficient to set requirements.
- Integration with core HR, payroll, or benefits systems of record, including reconciliation and eventual-consistency patterns.
- Contribution in a Forward deployment model to champion customer adoption.
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