Staff Software Engineer, Messaging Experience

Role overview

What you’ll do

• Set division technical vision and quality standards, drive architecture and best practices, and address persistent quality issues and technical debt.
• Lead ambiguous projects across teams from problem framing and design documents through implementation, rollout, and operational support.
• Help mature messaging channels and develop flexible foundational primitives for marketing use cases.
• Mentor engineers through reviews, pairing, coaching, and clear technical direction.
• Improve observability and error handling, promote incremental rollouts, and reduce incidents across dashboard and delivery layers.
• Build foundational systems and frameworks hands-on.
• Develop shared orchestration frameworks, dashboard capabilities for real-time user-journey feedback, and platforms and code-generation tools for journey delivery.

Who you are

• 7+ years of software engineering experience, including technical leadership influencing multiple teams or complex product systems.
• Experience building backend systems at scale and complex, performant web-based user interfaces.
• Full-stack experience with Ruby on Rails and modern frontend technologies including TypeScript and React.
• Experience designing and shipping frameworks, libraries, or platform services used by other engineers.
• Strong architectural judgment, communication, mentoring, and ability to drive high-leverage work across teams amid ambiguity.

Bonus experience

• Shared component libraries or design system primitives.
• Real-time systems or event-driven architectures for message orchestration.
• Developer tooling such as code generation, scaffolding, or CI/CD for large codebases.
• Maturing products to enterprise scale while maintaining developer velocity.

Compensation

• For candidates in Canada, base pay is CA$220,000–CA$359,213 annually; expected on-target earnings are CA$244,000–CA$398,400 annually, including bonus or commission.
• Exact offers vary based on job-related factors; the role also qualifies for equity grants.

Workplace

• The posting identifies the role as hybrid.