Staff Platform Engineer (MANTL)

Lead investigation, troubleshooting, and resolution of the most complex reliability issues within MANTL platform application code, including microservice communication failures and correctness issues that emerge under failure conditions

Set direction for how the platform identifies and addresses failure modes across its third-party and internal system integrations, establishing resilience strategies suited to each integration's specific behavior

Own the design and evolution of monitoring, dashboards, and alerting strategy (Datadog preferred) across the platform, ensuring proactive visibility into emerging risks

Establish standards and lead implementation of distributed tracing across microservices to accelerate root-cause identification organization-wide

Lead diagnosis and remediation of significant application performance issues, including caching strategy, inefficient code paths, and query performance

Set direction for platform and application hardening practices, including fault-injection and resilience testing, and drive adoption of defensive design patterns to prevent recurrence

Own and improve CI/CD build pipeline architecture (GitHub Actions) supporting deployment of the platform

Guide deployment and troubleshooting of container-native (Kubernetes) workloads as part of resolving complex platform reliability issues

Define, prioritize, and drive execution of a roadmap of known reliability risks, independent of feature-delivery timelines

Establish and maintain documentation and runbook standards covering platform reliability issues, root causes, and remediations

Serve as the senior escalation point for complex platform reliability issues, partnering with Cloud Infrastructure Engineering and application engineering leadership on issues that cross domain boundaries

Define reliability targets (SLOs/SLIs) for key platform services and advise leadership on reliability risk and tradeoffs

Provide technical mentorship and guidance to other Platform Engineers

Minimum Years of Experience

7 to 10 years of experience in software engineering, platform engineering, or a hybrid development/reliability engineering role

Education Level

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience

Required

Deep proficiency in TypeScript, with significant production experience in a Node.js/TypeScript service environment

Strong hands-on experience deploying, operating, and troubleshooting containerized workloads in Kubernetes

Proven experience designing, building, and maintaining CI/CD pipelines, GitHub Actions preferred

Proven experience designing monitoring, dashboard, and alerting strategy in an APM/observability tool, Datadog preferred

Deep experience troubleshooting distributed system and microservice communication failures across a variety of integration points and protocols

Strong experience with distributed tracing tools and practices at scale

Working familiarity with relational databases, sufficient to diagnose and resolve complex query and schema-level performance issues

Proven track record resolving significant application performance issues (caching, inefficient code paths, slow queries)

Experience designing and leading failure-mode testing (fault injection, resilience/chaos-style testing) and driving adoption of defensive patterns such as idempotency, retries, and circuit breakers

Demonstrated ability to work independently on ambiguous, high-impact reliability problems and to set technical direction for others

Excellent communication skills, with the ability to present technical root cause, risk, and remediation plans to engineering and non-technical leadership

Experience mentoring other engineers

Preferred

Experience with message brokers or event-streaming platforms such as Kafka, particularly at scale

Experience with OpenTelemetry or comparable distributed tracing frameworks at scale

Experience in a regulated or compliance-driven environment (fintech, banking, or similar)

Familiarity with infrastructure-as-code tooling (Terraform or similar)

Experience partnering with infrastructure/SRE teams on issues that cross application and infrastructure boundaries

Experience influencing engineering roadmap prioritization to secure time for platform stability work

The salary range for this position is: $140,000 - $175,000

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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