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Staff Engineer, ServiceNow (ITSM & Scripting)

Nagarro
Remote, IND
Full-time
Senior
Remote
Discovered 1 months ago
ServiceNowJavaScriptGlide APIsApp EngineFlow DesignerIntegration Hub

Full Job Posting

REQUIREMENTS

  • Experience - 5.5+ years
  • Strong experience in ServiceNow ITSM implementation, customization, and development
  • Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications
  • Strong ServiceNow development experience using JavaScript and Glide APIs
  • Experience in developing custom scoped applications using App Engine
  • Hands-on experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications
  • Experience developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server
  • Strong understanding of ServiceNow ITSM processes and best practices
  • Experience with Service Portal; exposure to UI Builder will be an added advantage
  • Experience in designing scalable and reusable ServiceNow solutions for enterprise environments
  • Exposure to CSM or other ServiceNow modules is preferred
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication and stakeholder management skills
  • Ability to mentor junior developers and work in an Agile delivery environment
  • CSA certification along with any two ServiceNow Mainline Certifications is mandatory

RESPONSIBILITIES

  • Design, develop, and implement ServiceNow solutions aligned with business and customer requirements
  • Configure and customize ServiceNow ITSM applications and related platform capabilities
  • Develop custom applications, workflows, Flow Designer flows, and automation solutions
  • Build and maintain integrations using REST APIs, SOAP web services, Integration Hub, and MID Server
  • Implement and maintain ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications
  • Design scalable, reusable, and maintainable ServiceNow components following platform best practices
  • Participate in solution architecture discussions and provide technical recommendations
  • Perform code reviews and ensure adherence to development standards and governance guidelines
  • Mentor and support junior developers to enhance team capabilities
  • Support ServiceNow upgrades and ensure application compatibility across releases
  • Troubleshoot production issues and optimize platform performance and stability
  • Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions
  • Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives
  • Drive continuous improvements and ensure successful delivery of ServiceNow projects
  • Bachelor’s or master’s degree in computer science, Information Technology, or a related field

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