SSSPL - Implementation Analyst

Job Description

Responsibilities

• On-boarding: 30%
• Support the implementation process, from kick-off to completion
• Create, modify and update the vendors and accounts for each client
• Define hierarchies, allocate the costs and parsers to accounts
• Manage the billing settings and retrieval methods
• Co-ordinate with clients, vendors, Operations, Audit and Production teams
• Gather invoices by email/phone and upload
• Billing access: 30%
• Foster positive relationships with key vendors to facilitate effective communication,
• billing access and issue resolution
• Understands telecom billing concept and practices
• Act as a liaison between Bruin's clients and vendors
• Register the accounts in vendor portals to obtain portal and e-billing access
• Manage customer requests and escalations
• Track disputes and follow through to achieve the desired results on time
• Reporting and Documentation:20%
• Maintain a shared and easily accessible repository of Vendor Contact Information,
• Escalation Listings, and Portal Access
• Track and report on vendor engagement activities, including the status of open
• action items
• Maintain accurate records and documentation related to vendor interaction
• Product Development and Enhancements: 10%
• Identify opportunities for system improvements in relation to billing operations and implementation
• Improve the time it takes to implement and on-board customers.
• Work with development to build and improve on bots to pull invoices from the portal and emailbox against expense management system

Requirements

• 3+ years in the Telecommunications field
• 2+ years interacting with Telecommunications vendors in relation to billing
• Experience with telecom billing, finance and vendor contracts
• Strong process implementation skills
• Strong communication skills – The ability to pick up the phone and reach out to any internal or external customer
• Ability to manage customer relations and expectations (Experience with F500 Customers a plus)
• Advanced knowledge of MS Office (Excel, Access, Outlook and Teams), SQL knowledge a plus
• Ability to multitask and meet stringent deadlines in a fast-paced work environment
• Extremely detail oriented and analytical