SRE - Appzone + Dotnet
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About the Role
Seeking a Site Reliability Engineer to enhance system reliability, implement observability, and automate operations in a cloud-based environment, requiring strong DevOps and AI.
Key Skills for This Role
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Overview
- We’re looking for a talented Site Reliability Engineer (SRE) to keep our systems running smoothly, reliably, and at scale. Through smart automation, deep observability, and a calm head in a crisis, you’ll help us balance speed, compliance, and stability, working alongside DevOps, Cloud, Quality Engineering, and Product teams to drive continuous improvements in performance, security, and resilience.
- You’ll play a key role in enhancing reliability, accelerating delivery, and ensuring seamless digital experiences for the bank customers.
- This role reports directly to our Lead SRE / Tribe Executive Manager.
What You Will Be Doing
- Define and implement SLIs / SLOs and error budgets for business-critical digital banking services.
- Build actionable observability (metrics, logs, traces, dashboards, and alerts) using Dynatrace, Prometheus, Grafana, and ELK, while reducing alert fatigue.
- Leverage AI-driven insights and anomaly detection (Dynatrace Davis AI or equivalent AIOps platform) to proactively predict and resolve reliability issues before impact.
- Lead incident management — from on-call triage and root-cause analysis to blameless postmortems with actionable follow-ups.
- Improve deployment safety with robust rollout / rollback strategies, canary and blue-green deployments, and production readiness reviews.
- Support and optimize microservices-based architectures, ensuring service reliability, scalability, and inter-service resilience.
- Conduct capacity planning, performance tuning, and resilience testing, optimizing for both reliability and cost efficiency.
- Automate operational toil — from runbooks and remediation scripts to proactive health checks and self-healing workflows.
- Collaborate with DevOps to embed reliability gates and validations into CI / CD pipelines (GitHub Actions, Jenkins, GitLab CI / CD or Azure DevOps).
- Own and evolve the observability and AIOps stack, driving intelligent automation and predictive alerting capabilities.
- Maintain high-quality documentation, playbooks, and operational standards across environments.
- Ensure operational compliance and security alignment with internal controls and regulatory standards.
- Analyze system performance, availability, and cost data to continually optimize operations.
- Provide reliability support and escalation guidance for critical production systems during major incidents
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