{bc}
Apply
workday

Sr. Technical Support Engineer

Aspen Technology, Inc.
Pune, IND
Senior
Onsite
Discovered 3 weeks ago
Communication

Full Job Posting

Key Responsibilities:

  • Provide expert technical support for AspenTech’s solutions, troubleshooting complex engineering problems related to chemical and industrial processes.
  • Deliver high-quality training classes on AspenTech’s engineering products, ensuring customers understand and maximize their use of the software.
  • Collaborate with customers to optimize workflows, improving business outcomes using AspenTech tools.
  • Engage with internal R&D teams, offering insights and feedback to drive product improvements.
  • Conduct pre-release software testing and contribute to the development of training materials and white papers for the knowledge base.
  • Travel to customer sites as needed, typically less than 25%.
  • What You'll Need

Required Qualifications:

  • Bachelor’s degree in Chemical Engineering or a related field, or equivalent years of relevant experience. A Master's degree is a plus.
  • Experience with chemical or manufacturing processes in industries such as refining, chemical, pharmaceutical, or other process-driven environments.
  • Strong understanding of AspenTech’s engineering products, or other process industry software.
  • Excellent communication skills with the ability to present complex concepts clearly.
  • Experience with AspenTech products or similar advanced software from other vendors is a plus.
  • Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
  • Strong interpersonal skills with a commitment to building lasting customer relationships.
  • Willingness to travel as needed for customer engagements, including international travel (less than 25%).
  • Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.
  • #LI-RK1

Preferred Qualifications:

  • Experience with AspenTech products or similar advanced software from other vendors is a plus.
  • Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
  • Strong interpersonal skills with a commitment to building lasting customer relationships.
  • Willingness to travel as needed for customer engagements, including international travel (less than 25%).
  • Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.
  • #LI-RK1

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Aspen Technology, Inc.

Software Maintenance Renewal Specialist

Pune, IND

Discovered 3 days ago

Sr Principal Power Systems Engineer

Bengaluru, IND

Discovered 4 days ago

Associate Technical Support Engineer I

Madinah, KSA

Discovered 5 days agoFull-time

Director, Digital Experience

Bedford, USA

Discovered 5 days agoFull-time

Principal Software Developer

Montréal, CAN

Discovered 5 days ago

Project Engineer

Sydney, AUS

Discovered 6 days ago

Sr Professional Services Project Manager

Madinah, KSA

Discovered 1 weeks agoFull-time

Digital Customer Success Specialist

Pune, IND

Discovered 1 weeks agoFull-time