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Sr. Technical Support Engineer

Aspen Technology, Inc.
Mumbai, IND
Senior
Onsite
Discovered 3 weeks ago
Communication

Full Job Posting

Key Responsibilities:

  • Provide expert technical support for AspenTech’s SSE solutions, troubleshooting complex geoscience-related technical issues.
  • Deliver high-quality training classes on AspenTech’s subsurface products, ensuring customers understand and maximize their use of the software for geoscience and upstream workflows.
  • Collaborate with customers to optimize their geoscience workflows, improving business outcomes using AspenTech’s SSE tools.
  • Assist in pre-sales consultations, identifying prospects’ business challenges and positioning AspenTech products as the ideal solution for geoscience applications.
  • Engage with internal R&D teams, offering insights and feedback to drive product improvements.
  • Conduct pre-release software testing and contribute to the development of training materials and white papers for the knowledge base.
  • Travel to customer sites as needed, typically less than 25%.
  • What You'll Need

Required Qualifications:

  • Bachelor’s degree in Geoscience-related disciplines such as Geology, Geophysics, Petrophysics, or Petroleum Engineering, or a related field, or equivalent years of relevant experience. A Master's degree is a plus.
  • Strong knowledge of geoscience workflows and subsurface modeling techniques, with experience in upstream workflows.
  • Excellent communication skills with the ability to present complex concepts clearly.
  • Strong problem-solving and analytical skills with a customer-first mindset.
  • Experience with AspenTech products or similar advanced software from other vendors is a plus.
  • Ability to manage multiple responsibilities and competing priorities in a fast-paced environment.
  • Familiarity with New or Renewable Energy workflows, such as Carbon Capture and Storage (CCS) and Geothermal, is a plus.
  • Strong interpersonal skills with a commitment to building lasting customer relationships.
  • Willingness to travel as needed for customer engagements, including international travel (less than 25%).
  • Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.
  • #LI-RR1

Preferred Qualifications:

  • Experience with AspenTech products or similar advanced software from other vendors is a plus.
  • Ability to manage multiple responsibilities and competing priorities in a fast-paced environment.
  • Familiarity with New or Renewable Energy workflows, such as Carbon Capture and Storage (CCS) and Geothermal, is a plus.
  • Strong interpersonal skills with a commitment to building lasting customer relationships.
  • Willingness to travel as needed for customer engagements, including international travel (less than 25%).
  • Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.
  • #LI-RR1

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