workday
Sr Technical Support Consultant
Harris Computer
Remote, IND
Full-time
Senior · 5+ years experience
Remote
Discovered 1 weeks ago
sql
Key Skills for This Role
sql
Full Job Posting
Key Responsibilities
- Provide remote application support to hospital IT staff and other healthcare clients.
- Investigate and resolve complex product issues; identify when to engage Development, vendors, or other support teams.
- Manage incidents and service requests through their lifecycle, maintaining clear case notes, action plans, ownership, and client updates.
- Handle priority incidents and participate in P1/P2 escalations, calls, and bridge calls as required.
- Troubleshoot SQL Server and T-SQL issues, including query execution, data validation, job failures, and common performance or space-related problems; escalate issues requiring deeper specialist investigation.
- Troubleshoot Windows Server and application-environment issues, such as services, scheduled tasks, permissions, storage, and connectivity, within the role’s access and support scope.
- Explain application functionality and workarounds to clients, and share product feedback with appropriate internal teams.
- Create and maintain useful knowledge articles and document recurring issues or defects to support problem management.
- Follow change-management, patient-safety, security, and support procedures.
- Collaborate with Development, Services, vendors, and other Product Support teams to progress cases and achieve resolution.
- Share product and troubleshooting knowledge with colleagues through case reviews, peer guidance, and knowledge-transfer sessions.
- Contribute to queue monitoring, handovers, and other team activities that support service continuity.
Minimum Qualifications
- Typically 5+ years of experience in technical support, software support, or a related role. Equivalent relevant experience may be considered.
- Strong practical SQL skills, including writing and troubleshooting queries and using SQL Server/T-SQL in a support context.
- Experience investigating common SQL Server issues, such as failed jobs, query performance, and data or storage concerns, with appropriate escalation of complex database problems.
- Working knowledge of Windows Server support, including services, scheduled tasks, permissions, storage, and basic connectivity troubleshooting.
- Experience troubleshooting software applications and analysing complex customer issues.
- Understanding of software development and support lifecycles, including defect identification, change, testing, and release processes.
- Ability to manage cases independently, prioritise effectively, and escalate issues with clear supporting evidence.
- Strong written and verbal communication skills, including the ability to explain technical issues to clients and colleagues.
- Experience working with international clients or in a distributed support environment.
- Ability to collaborate effectively across teams while taking ownership of assigned work.
Preferred Qualifications
- Experience supporting healthcare applications or working in a patient-care environment.
- Familiarity with healthcare terminology and operational workflows.
- Exposure to healthcare interfaces or HL7.
- Relevant certifications in SQL Server, Windows Server, healthcare IT, or a related field.
- Experience contributing to knowledge management, problem management, or peer learning.
- Skills and Behaviours
- Structured problem-solving and sound technical judgement.
- Client-focused communication and professional case ownership.
- Clear documentation and dependable follow-through.
- Ability to balance independent troubleshooting with timely escalation.
- Collaborative approach to supporting colleagues and sharing knowledge.
- Ability to manage competing priorities and meet service commitments.
- Working Arrangements
- Flexible work arrangement, with work-from-home and/or office options in line with company policy.
- Willingness to work within a 24×5 support model.
- Participation in a rotational after-hours, holiday, or on-call support schedule as required.
About Harris Computer
14000 employeesFounded 1976
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Harris Computer
Operations Analyst
Manchester, GBR
EntryFull-time
Onefile is seeking a full-time Operations Analyst to provide first-line customer support, troubleshoot product issues, and handle administrative and office tasks. Candidates should bring customer support or administrativ
Discovered YesterdayView →
Financial Analyst (Remote)
, CAN
Discovered TodayFull-time
Financial Analyst
, CAN
Discovered TodayFull-time
(Remote) Corporate Development Sales Associate
, USA
Discovered YesterdayFull-time
(Remote) Corporate Development Sales Associate
, USA
Discovered YesterdayFull-time
(Remote) Corporate Development Sales Associate
, USA
Discovered YesterdayFull-time
Website Developer
, IND
Discovered YesterdayFull-time
Operations Analyst
Manchester, GBR
Discovered YesterdayFull-time
Website Developer
, IND
Discovered YesterdayFull-time