Sr. Technical Program Manager, Client Services Advisory

About Visa

Position Summary

Key Responsibilities

• Oversee large-scale, multi-country client onboarding and complex solution implementations, ensuring strategic alignment, effective execution, and measurable business outcomes.
• Serve as the client's single point of contact, leading the overall program plan and coordinating delivery across client and internal stakeholder groups.
• Act as a trusted advisor to client C-suite executives and senior leadership, providing strategic and technical guidance throughout implementation projects.
• Represent and advocate for the client's operational and commercial requirements across internal Visa teams and decision-making forums.
• Establish and manage program governance, risk management, and compliance frameworks to support disciplined execution.
• Drive speed to execution, reduce client burden, and ensure a high level of client satisfaction throughout the engagement lifecycle.
• Lead pre-sales engagements, including solution positioning, proposal development, deal structuring, and executive-level discussions.
• Contribute to the development and launch of new service offerings aligned with market needs.
• Partner with VCA, Sales, Product, and other internal stakeholders to deliver joint projects and identify new Advisory opportunities.
• Identify and implement operational efficiencies to improve service delivery, enhance scalability, and reduce costs.

Workplace

• Visa requires at least 3 days in office, with expectations confirmed by the Hiring Manager.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• 8+ years of progressive experience in Technical Program Management, IT Consulting, or Technical Implementation, preferably within payments, fintech, or financial services.
• Proven track record of managing complex technical projects from initiation to launch.
• Deep understanding of payment processing, card scheme operations, authorization, clearing, settlement, and emerging payment technologies.
• Fluent in English and Arabic.

Preferred Qualifications

• Consulting acumen: strong ability to manage client expectations and identify commercial opportunities.
• Strong knowledge of Agile/Scrum methodologies and traditional project management; certifications such as PMP, PgMP, CSM, or Prince2 are preferred.
• Exceptional presentation and communication skills, with the ability to translate highly technical concepts to non-technical business leaders.
• Deep understanding of the Saudi Arabian financial and technology landscape.