Sr. Technical Program Manager
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Key skills for this role
About the Role
Responsible for managing Unified Operations delivery, leading cross-functional teams, and making high-judgment technical decisions to ensure operational resilience.
Key Skills for This Role
Full Job Posting
Overview
- * Understanding of incident management and problem resolution processes
- * Strong verbal and written communication skills with ability to influence senior technical stakeholders
- * Proven ability to make high-judgment technical decisions in complex environments
- * Experience leading cross-functional teams with a mix of technical and operational roles As a Sr. Technical Program Manager , you will serve as a designated operational delivery manager for our enterprise customers utilising our Unified Operations
- (UOps) services, AWS's highest-tier support experience for customers with business-critical
- workloads.
- You will be responsible for building Unified Operations enablement plans in
- conjunction with the Technical Account Manager (TAM), orchestrating Unified Operations resources, and managing the delivery of UOps to our
- customers.
- This role requires a strategic thinker with strong leadership skills.
- Key job responsibilities
Key Responsibilities
- Act as the single-threaded leader for UOps delivery for onboarding workloads with stringent uptime requirements, making high-judgment technical decisions that directly impact business continuity and operational resilience
- Communicate directly with customer leadership regarding progress, blockers, and operational integrity
- Partner with Account TAMs and other specialists to build and execute customer-specific Unified Operations enablement plans, orchestrating capabilities across multiple technical domains aligned with customer outcomes
- Orchestrate collaboration between Unified Operations teams (DSEs, CDP Engineers, FAMs),
- Account Teams, and customer stakeholders to drive best practice adoption
- Monitor and analyse UO metrics to identify areas for continued customer improvement.
- Implement integrated incident management with AWS-monitored infrastructure and pre-agreed runbooks
- Drive actions from TAM-led reviews of architectural, observability, resilience, and problem management gaps for their most critical workloads
- Collaborate with technical specialists to drive technical guidance across multiple domains
- Provide feedback to the Unified Operations product teams and other leaders on areas for service improvements
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