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oracle

Sr Technical Analyst – Shared Data Platform

Sherwin-Williams
Cleveland, USA
Senior · 7+ years experience
Onsite
Discovered 4 days ago
sql

Full Job Posting

EDUCATION AND EXPERIENCE:

  • Required:
  • Bachelor's degree in Computer Science, Information Technology, or a related field. In lieu of a degree, at least 7 years of experience in enterprise applications, customer data, MDM, or Oracle ERP.
  • Strong hands-on experience with Oracle ERP Customer Master / Customer Onboarding processes.
  • Strong understanding of Customer Master Data Management (MDM) concepts and practices.
  • Experience working with customer creation and maintenance processes across Oracle ERP.
  • Experience with customer master attributes such as:
  • Customer Account
  • Account Sites
  • Bill-to and Ship-to locations
  • Addresses
  • Contacts
  • Customer profiles
  • Payment/credit-related attributes
  • Experience writing functional requirements, technical/functional specifications, process documentation, and test cases.
  • Experience working with business stakeholders and translating business requirements into Lean specs.
  • Strong SQL skills for data analysis, validation, and troubleshooting.
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Preferred
  • Experience with Oracle E-Business Suite R12 and/or Oracle Cloud ERP.
  • Experience with an enterprise MDM platform such as Semarchy, Informatica, Reltio or similar.
  • Experience with Semarchy XDM/XDM Platform is highly preferred.
  • Experience designing or supporting MDM workflows and approval processes.
  • Experience with customer duplicate identification, matching, merging, and survivorship.
  • Knowledge of Customer 360 and enterprise customer data models.
  • Experience with data governance and data stewardship programs.
  • Experience supporting global customer onboarding across multiple countries or regions.
  • Experience working in Agile/Scrum environments.

Responsibilities

  • Serve as a senior IT functional/technical analyst for Customer onboarding and Customer MDM capabilities.
  • Analyze and support end-to-end customer onboarding processes, including customer creation, validation, enrichment, approval, synchronization, and maintenance.
  • Provide expertise on Oracle customer master data, including customer accounts, account sites, bill-to/ship-to locations, customer profiles, addresses, contacts, and related attributes.
  • Partner with business stakeholders and Product owners to define customer onboarding requirements, business rules, data standards, and validation requirements.
  • Analyze customer master data issues and coordinate with technical teams to identify root causes and implement sustainable solutions.
  • Support data conversion and migration activities associated with Oracle ERP and MDM implementations.
  • Define and document functional requirements, user stories, process flows, business rules, mapping specifications, and test scenarios.
  • Participate in CRP, SIT, UAT, regression testing, and production validation for customer onboarding and MDM releases.
  • Monitor customer data quality and identify opportunities to improve completeness, accuracy, consistency, and timeliness of customer master data.
  • Support data governance processes, including data ownership, stewardship, standards, duplicate management, and data quality controls.
  • Collaborate with Oracle, MDM, integration, finance, and other enterprise application teams.
  • Evaluate business requirements and recommend processes or system improvements that improve customer onboarding efficiency and data quality.
  • Support production issues, conduct impact analysis, and coordinate resolution of application and integration defects.
  • Provide functional guidance to developers and junior analysts.
  • Participate in application upgrades, new implementations, acquisitions, business expansion, and other strategic initiatives involving customer master data.
  • This position is not hybrid/remote and will be located at our Cleveland Headquarters office.
  • Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.
  • This position is also eligible for bonus based on performance and subject to the terms of the Company’s applicable plans.

Preferred Qualifications

  • Preferred
  • Experience with Semarchy XDM/XDM Platform is highly preferred.

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