Sr Systems Engineer

Role overview

Key responsibilities

• Provide application management, administration, and operational support for production environments.
• Investigate and resolve customer incidents and service requests, managing cases through resolution with timely updates.
• Perform root cause analysis for application, infrastructure, and integration issues.
• Monitor system health, performance, and service availability.
• Troubleshoot operating system, networking, database, and application component issues.
• Collaborate across teams on issue resolution and service improvements.
• Document troubleshooting findings, procedures, and operational best practices.
• Participate in scheduled weekend on-call rotations.

Required qualifications

• 1–3 years supporting enterprise applications or IT systems.
• Experience with both Windows and Linux operating systems and working knowledge of SQL for queries and data analysis.
• Understanding of system administration, TCP/IP networking, common protocols and ports, DNS, firewalls, connectivity troubleshooting, operating system concepts, and system services.
• Strong troubleshooting, analytical problem-solving, communication, prioritisation, and customer service skills.
• Experience with case management or ticketing systems.
• Willing to work early-morning or late-evening shifts during the first 45–60 days for onboarding and training.
• Participation in a rotating weekend on-call support schedule is required.

Preferred qualifications

• Preferred experience includes Meter Data Management systems, Kubernetes, Open Telemetry and observability, SaaS or cloud-hosted applications, scripting, and monitoring or logging platforms.
• Scripting experience may include PowerShell, Bash, Python, or similar.

Success in the role