Sr Systems Analyst

About the Role & Team

What You Will Do:

• Managing project tasks for the deployment of Maximo related application across mobile and desktop environments
• Facilitate training for supported systems with users at all levels
• Assist users through training and knowledge sharing to enhance understanding and capabilities
• Communicate system impairments, outages, and resolution to the user community
• Grow team analysts through mentorship, sharing of best practices, and documenting solutions
• Troubleshooting general systems maintenance tasks (i.e., creating/adjusting user accounts, PM module maintenance, Work Order tracking module, data integrity, reporting, etc.)
• Identify and seek resolution to issues at all application/network/interface/technology/database levels of supported services
• Leverage internal system tools to enhance capabilities for users and implement requirements for requested enhancements (no-code toolsets)
• Working a variety of shifts to support deployment schedules
• Proven ability to work independently with minimal supervision
• Automate internal processes and increase the efficiency of recurring tasks
• Guiding strategic initiatives for team analysts as Subject Matter Expert

Required Qualifications & Skills:

• Proven Database experience utilizing SQL/Oracle query language, including writing complex queries
• Self-starter with the ability to identify gaps/needs and work to improve/resolve through necessary channels
• Understanding of business impacts and emergent issues, prioritizing risk to decrease resolution time
• Strives to achieve high customer service satisfaction
• Ability to complete/prioritize projects autonomously and communicate proactively to ensure leadership awareness
• Detail-oriented with solid communication skills
• Demonstrated partnering skills with local and distributed work teams
• Flexibility to adapt to changing priorities in a dynamic environment
• Provide after hours on-call support for the client group in a team rotation
• Ability to be flexible with work schedule, including weekends and holidays
• Comfortable with facilitating/speaking with small to large groups in meeting and training environments
• Demonstrated problem solving skills, as well as continuous improvement process skills
• Ability to analyze business solutions to recommend efficient technical needs

Preferred Qualifications & Skills:

• Business Objects, Snowflake, Tableau or other reporting and data management experience
• Experience in Enterprise Asset Management (particularly Maximo)
• Experience with evaluating code based solutions (Java, Python, .Net)
• 5+ years supporting technology implementations/customer support

Education:

Preferred Education:

Additional Information