Sr System Engineer

About This Role

Job Title: Senior System Administrator – Archiving & Document Management

Department: Information Technology

Position Summary

The Senior System Administrator – Archiving & Document Management is responsible for administering, configuring, and supporting enterprise archiving, document management, and correspondence systems across government entities.

The role ensures system availability, performance, security, and compliance with applicable regulations and governance frameworks, while also managing onboarding, system configuration, and day-to-day operations.

The administrator works closely with Business Units, Service Management, Security, Infrastructure, and vendors to ensure reliable operation and continuous improvement of enterprise content platforms.

Core Responsibilities

1. Enterprise Archiving & Records Management Systems

• Administer enterprise archiving and records management platforms
• Configure and manage:
• Retention schedules
• Classification schemes
• Disposition rules
• Support legal hold and records preservation requirements
• Ensure compliance with government regulations and records management standards

1. Document Management & Enterprise Content Management (ECM)

• Manage Enterprise Document Management Systems (EDMS / ECM)
• Support document lifecycle processes including:
• Creation, versioning, review, and approval
• Publishing and secure sharing
• Administer metadata, taxonomy, indexing, and search capabilities
• Monitor and optimize system performance and storage utilization

1. Correspondence Management Systems

• Administer correspondence platforms handling official communications
• Manage workflows, SLAs, and escalation rules
• Support integrations with related systems (e.g., digital signature, email)
• Ensure high availability and performance of correspondence services

1. Onboarding & System Configuration

• Lead onboarding of new entities onto the systems
• Configure:
• Users and access roles
• Metadata and classification structures
• Folder structures and templates
• Support transition from legacy systems where applicable

1. System Integration & Interoperability

• Support integration with enterprise systems such as:
• ERP and HR systems
• Identity & Access Management (IAM)
• Email platforms (M365 / Exchange)
• Digital signature platforms
• Work with technical teams on API-based integrations

1. Security, Compliance & Data Governance

• Implement and manage:
• Role-based access control (RBAC)
• Data protection and secure access
• Support compliance with:
• UAE data protection regulations
• Records management standards (e.g., ISO 15489)
• Information security standards (e.g., ISO 27001)
• Coordinate with IT Security and GRC teams

1. Operations, Availability & Performance

• Ensure system availability and operational continuity
• Monitor system health, storage growth, and performance
• Manage backup, restore, and disaster recovery processes
• Troubleshoot system and performance issues

1. Service Management & Support

• Act as L3 support for archiving, ECM, and correspondence systems
• Support incident resolution, service requests, and changes
• Participate in issue investigation and root cause analysis

1. Cross-Platform Administration

• Support additional enterprise platforms when required
• Ensure consistency in configuration and operational practices
• Assist in onboarding and administration of related systems

1. Documentation & Knowledge Management

• Maintain documentation including:
• System configurations
• SOPs and runbooks
• Workflows and integration details
• Support knowledge transfer to internal teams

Required Experience

• 5-7 years of experience in system administration or application support
• Experience with archiving, EDMS/ECM, or similar enterprise systems
• Experience in government or large enterprise environments preferred

Skills & Competencies

Technical Skills

• System administration and configuration
• Document and records management concepts
• Metadata, taxonomy, and search/indexing
• Basic understanding of integrations, databases, and storage

Soft Skills

• Strong communication and documentation skills
• Ability to work with technical and non-technical stakeholders
• Analytical problem-solving skills
• Attention to detail and compliance requirements

Preferred Certifications

• ECM / EDMS certifications (OpenText, Alfresco, SharePoint, FileNet, etc.)
• ITIL Foundation
• Records Management / Information Governance certifications
• ISO 15489 / ISO 27001 (preferred)

Salary up to 22 k AED

Np-30 Days