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Sr. System Engineer

Care.com
Dallas, USA
Full-time
Senior · 7+ years experience
Hybrid
Discovered 5 days ago
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Full Job Posting

Nice to Have

  • Hands on experience with Amazon Connect Consumer, including contact flows, Lambda integrations, Contact Lens.
  • Exposure to omni-channel messaging (SMS, web chat, WhatsApp).
  • Experience with data pipelines and reporting.
  • Experience working in a PCI-compliant environment
  • Scripting skills (Python, PowerShell, Bash).
  • Experience supporting SOX, SOC 2 or PCI audits.
  • Company Overview: Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care.
  • Salary Range: $140,000 to $150,000. The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO). #LI-Hybrid
  • Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Qualifications

  • 7+ years in systems, infrastructure or telecom engineering roles, including hands-on experience supporting production environments.
  • Hands-on experience supporting a contact center or telecom platform such as Amazon Connect, Genesys, Five9, NICE, Twilio Flex, Avaya or Cisco.
  • Hands-on experience using AI tooling for scripting (such as Claude or OpenAI).
  • Hands-on experience working with AI voice agents.
  • Hands-on experience with Linux and Windows administration and troubleshooting skills in an enterprise environment.
  • Hands-on experience managing AWS tools, including EC2, IAM, Lambda, S3 and Systems Manager.
  • Hands-on experience with Terraform and Ansible in a Git-based workflow.
  • Hands-on experience with monitoring, logging and alerting tools
  • Strong troubleshooting and analytical skills, with attention to operational detail.
  • Clear communication with technical and non-technical teams.
  • Hands on experience with Amazon Connect Consumer, including contact flows, Lambda integrations, Contact Lens.
  • Exposure to omni-channel messaging (SMS, web chat, WhatsApp).
  • Experience with data pipelines and reporting.
  • Experience working in a PCI-compliant environment
  • Scripting skills (Python, PowerShell, Bash).
  • Experience supporting SOX, SOC 2 or PCI audits.

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