SR Supervisor Liaison

Position Overview

Key Responsibilities

• Act as the central point of contact between Universal Logistics and GM for all day‐to‐day operational communication.
• Communicate production needs, changes, issues, and material‐flow requirements to Universal operations leaders.
• Support daily GM meetings, production reviews, and rapid-response escalations.
• Track operational concerns (shortages, quality issues, delays) and ensure timely follow‐up and resolution.
• Maintain clear documentation of customer requests, direction changes, and action items.
• Build and sustain a strong, professional relationship with GM representatives to support collaboration and trust.
• Provide accurate updates on material status, delivery timing, and sequencing/kitting performance.
• Coordinate cross-functional communication between GM, Universal operations, engineering, and quality teams.
• Assist with KPI reporting, performance reviews, and customer-driven initiatives.
• Support launch activities, engineering changes, and process updates that require cross‐communication between the organizations.

Qualifications

• 3+ years of experience in logistics, warehousing, automotive operations, or customer-facing roles.
• Strong communication and relationship‐building skills with the ability to represent Universal professionally.
• Knowledge of material flow, sequencing, kitting, JIT/JIS, and automotive production support.
• Experience working with OEM or Tier‐1 customers preferred.
• Proficiency in WMS/ERP systems, Microsoft Excel, and KPI reporting.
• Strong problem‐solving skills with the ability to manage escalations and drive timely resolution.
• Highly organized, detail‐oriented, and able to manage multiple priorities in a fast‐paced environment.
• Flexible to support various shifts or attend customer meetings as required.

Preferred Qualifications

• Experience working with OEM or Tier‐1 customers preferred.