Sr Specialist, Field Projects

Travel up to 90% of the time to provide on-site operational support across the property portfolio

Serve as a boots-on-the-ground operational resource for special projects, operational transitions, compliance initiatives, and high-priority business needs

Execute operational initiatives and support consistent implementation of company standards across properties

Partner with property and corporate teams to support operational execution, issue resolution, and project deployment

Support property openings, transitions, stabilization efforts, and operational recovery initiatives as needed

Serve as a visible advocate for operational audits, compliance initiatives, brand standards, and process adherence across the portfolio, setting the standard through consistent execution and leadership by example

Identify operational gaps, escalate risks appropriately, and help drive timely resolution of issues in the field

Exemplify and drive the execution of new operational initiatives, tools, workflows, and property-level processes across the portfolio, consistently modeling operational excellence and successful adoption

Collaborate cross-functionally with Property Support, Operations, Training, People Experience, Revenue Management, and other internal teams to ensure successful execution of projects and initiatives

Utilize operational systems and reporting tools including project management platforms, SharePoint, HubSpot, Guestway, Apaleo, various access control systems, LMS systems, PowerBI, and Microsoft Office tools

Communicate effectively and consistently with property leadership, Property Operations leadership, and corporate stakeholders regarding project progress, operational needs, field observations, risks, and opportunities

Adapt quickly to changing operational priorities and support evolving business needs across the portfolio

Additional duties and responsibilities as assigned

Bachelor’s degree in Hospitality, Business Administration, Operations, or related field preferred; equivalent professional experience considered in lieu of degree

5+ years of hospitality, property operations, field operations, or operational support experience required

Previous experience supporting multi-property operations, hotel operations, openings, transitions, or operational stabilization efforts strongly preferred

Demonstrated ability to execute operational initiatives in fast-paced, evolving environments with a high sense of urgency and accountability

Strong operational judgment with the ability to quickly assess situations, identify priorities, and take action

Experience supporting operational compliance initiatives, audits, brand standards, and process adherence

Proven ability to work independently and effectively manage competing priorities with minimal oversight

Strong organizational and problem-solving skills with the ability to adapt quickly to changing business needs

Excellent verbal and written communication skills with the ability to effectively partner with property and corporate stakeholders

Experience utilizing operational systems and business tools including Microsoft Office Suite, SharePoint, LMS platforms, CRM systems, project management tools, PowerBI, or similar systems

Demonstrated ability to build strong working relationships across teams and support crossfunctional operational initiatives

Comfortable working in dynamic operational environments with extensive travel requirements

Self-motivated, adaptable, and execution-focused with the ability to thrive in a rapidly changing environment

Embodies Placemakr’s Community Norms: Own It. Make It Better. Treat People Right.

Our benefits & perks

Competitive Pay and Generous Stock Options

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Generous Paid Time-Off Program

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program

Monthly cell phone reimbursement, health & wellness stipend and a generous onboarding stipend for remote employees

Plus, discounts to stay at select Placemakr properties all over the US

Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.

By submitting your application, you consent to Placemakr contacting you by email and/or text message regarding your candidacy, including application status updates, interview scheduling, and other recruiting-related communications. By providing your mobile number and opting in, you agree to receive conversational messages from Placemakr. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at [email protected]

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visit www.e-verify.gov.

If you don’t meet 100% of the above qualifications, we still encourage you to apply!