Sr Specialist, Consumer Affairs

The Senior Specialist, Consumer Affairs will be working in the dynamic Client Experience team supporting formal complaint review, investigation and response to both regulators and customers on behalf of institutional clients for Fortitude Life and Annuity Solutions (FLAS). This role reports into the Manager, Consumer Affairs.

Undergraduate degree or equivalent experience.

Minimum 3 years of life insurance operations and compliance experience required.

Experience with a compliance and/or insurance operations related function in a corporate environment preferred, but not required.

Customer-focused mindset.

Excellent communication skills, both verbal and written.

Ability to research and resolve escalated customer issues.

Ability to collaborate with multiple stakeholders to identify root cause of issues.

Background in handling challenging circumstances.

Can maintain a high level of customer service within a fast paced, deadline driven environment using strong time management skills.

Comfortable with ambiguity and self-directed.

Attention to detail, accuracy and quality.

Knowledge of Life & Annuity products/systems required.

At Fortitude Re, our strength has always come from our people. Our success is deeply rooted in our ability to embrace the unique attributes, perspectives and experiences of every individual within our company. Fostering a culture of inclusion and belonging where everyone—regardless of background, race, religion, sexual orientation or gender identity—feels valued and respected is a foundation of our culture.

We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.

To all recruitment agencies : Unless you have been requested to work on this position, or other positions with Fortitude Re, please do not forward any resumes to Fortitude Re employees. Fortitude Re is not responsible for any fees related to unsolicited resumes.

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