{bc}
Apply
linkedin

Sr. Software Development Engineer , Customer Service Technologies

Amazon
Vancouver, CAN
Full-time
Mid-Senior
Onsite
CAD 150,700 to CAD 251,700 annually
Discovered 4 weeks ago
Software developmentProgrammingSystem design and architectureReliability and scalabilityAI-native observabilityIncident management

Full Job Posting

Role overview

Lead engineering for the Network Control Center, an AI-native system for detecting, responding to, and recovering from incidents across Amazon's global Customer Service network.

The initiative aims to replace disconnected tools and manual, reactive processes with continuous observability, autonomous response, and real-time customer recovery.

The system is intended to detect risks before customer impact, respond in under 60 seconds, and support recovery actions at scale.

Key responsibilities

  • Lead design, architecture, and delivery of the observability and incident management service.
  • Build, hire for, and mentor a high-performing software engineering team.
  • Create real-time network monitoring and anomaly detection capabilities.
  • Deliver autonomous incident response and recovery workflows.
  • Integrate machine learning capabilities with Applied Science teams.
  • Drive the technical roadmap from proof of concept through production.
  • Coordinate platform integration across Network Solutions and partner teams.
  • Establish on-call, incident response, and continuous improvement practices.

Basic qualifications

  • 5+ years of non-internship professional software development experience.
  • 5+ years of programming experience with at least one software programming language.
  • 5+ years leading design or architecture of new and existing systems, including design patterns, reliability, and scaling.
  • Experience as a mentor, tech lead, or engineering team leader.

Preferred qualifications

  • 5+ years of full software development lifecycle experience, including coding standards, code reviews, source control, build processes, testing, and operations.
  • Bachelor's degree in computer science or equivalent.

Compensation

  • Base salary is CAD 150,700 to CAD 251,700 annually.
  • Total compensation may include sign-on payments and restricted stock units; final compensation depends on experience, qualifications, and location.

Team context

Network Solutions builds adaptive systems to anticipate Customer Service demand, match customers to experiences, and improve service quality.

The Network Control Center focuses on network health, reliability, situational awareness, and proactive intervention across customer journeys.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Amazon

Financial Analyst I, GAR QC and Governance

Hyderabad, IND

Discovered TodayFull-time

Senior Real Estate Transaction Manager , DCC Communities

London, GBR

Discovered TodayFull-time

Sr. Software Dev Engineer, Advertising Core Infra

Bengaluru, IND

Discovered TodayFull-time

Sr. Partner Operations Manager, Prime Video

Mumbai, IND

Discovered TodayFull-time

Area Manager, Fulfilment centre

Hyderabad, IND

Discovered TodayFull-time

Procurement Executive, ATS Logistics Procurement

Bengaluru, IND

Discovered YesterdayFull-time

Business Developer Intern, Early Careers 2027

London, GBR

Discovered YesterdayFull Time, Internship

Sr. Technical Program Manager, AMET Supply Chain Team

Dubai, UAE

Discovered YesterdayFull-time