Sr Software Dev Engineer - Production Support QE

Job Overview:

Responsibilities:

• Lead, mentor, and manage a team of Production Support Quality Engineers while fostering collaboration, accountability, and continuous improvement.
• Develop and implement testing strategies for production support, including monitoring, alerting, incident response validation, performance, and resilience.
• Lead production incident analysis, identify root causes, and implement preventive measures and automated solutions to reduce recurrence.
• Partner with development, operations, security, and business teams to understand system architecture, data flows, and critical business processes.
• Define and maintain quality metrics, dashboards, and reporting that measure production system health, performance, reliability, and support effectiveness.
• Champion incident management, problem management, change management, and continuous improvement practices.
• Provide leadership and technical guidance during high priority incidents and participate in an on call rotation as needed.
• Evaluate and implement tools and technologies that strengthen monitoring, automation, troubleshooting, and production support efficiency.
• Ensure production support practices comply with applicable regulatory requirements and internal security policies.
• Conduct performance reviews, provide regular feedback, and support team members’ professional development.
• We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast paced, team oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity and continuous improvement and contribute to a culture where we win together and create and share joy in our work.

What are we looking for?

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 8 or more years of experience in quality assurance, production support, or a related technical role, including at least three years of leadership or people management experience.
• Experience supporting production systems in financial services or another highly regulated industry.
• Demonstrated expertise with software development lifecycle practices, testing methodologies, production monitoring tools, incident management systems, and at least one scripting or programming language.
• Experience with relational or nonrelational databases, including writing complex queries for data analysis and troubleshooting.
• Technical leadership and team development.
• Analytical problem solving and sound decision making.
• Clear communication with technical and nontechnical stakeholders.
• Operational discipline, accountability, and attention to detail.
• Collaboration and continuous improvement.
• Master’s degree in Computer Science, Engineering, or a related field.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Experience with containerization and orchestration technologies such as Docker and Kubernetes.
• Hands on experience with monitoring platforms such as Splunk, Dynatrace, Prometheus, or Grafana.
• LPL Global Business Services, LLP - PRIVACY POLICY

Core Competencies:

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