{bc}
Apply
indeed

Sr. Salesforce Support Analyst

Ingersoll-Rand
Davidson, USA
Onsite
Discovered 3 weeks ago
Salesforce Service CloudSalesforce Field ServiceSalesforceSAP integrationOracle ERP integrationServiceNow

Full Job Posting

Role overview

Senior Salesforce support role focused on platform stability, scalability, and continuous improvement.

Primary focus is Salesforce Service Cloud and Salesforce Field Service.

Workplace

  • The description explicitly identifies the position as remote.

Responsibilities

  • Provide Level 2/3 Salesforce support and resolve complex application, configuration, data, and integration issues.
  • Support scheduling, dispatch, work orders, technician productivity, and mobile workforce operations.
  • Manage enterprise integrations and ServiceNow incident, problem, change, and request processes.
  • Partner with stakeholders on requirements, solution documentation, and operational improvements.
  • Support testing, UAT, releases, enhancements, and deployments.
  • Create user documentation, training materials, and knowledge articles; identify automation and process improvements.
  • Collaborate across teams to deliver scalable customer and employee experience improvements.

Required qualifications

  • Bachelor's degree in IT, Computer Science, Business Information Systems, or equivalent experience.
  • 5+ years supporting Salesforce in a complex enterprise environment.
  • 3+ years hands-on with Salesforce Service Cloud and/or Salesforce Field Service.
  • Experience integrating Salesforce with SAP and/or Oracle ERP.
  • Experience with ServiceNow and ITIL-based support methodologies.
  • Strong troubleshooting and analytical skills; effective communication with technical and non-technical stakeholders.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred qualifications

  • Salesforce Administrator or Salesforce Field Service Consultant Certification.
  • Experience with SAP ECC, SAP S/4HANA, Oracle EBS, or Oracle Fusion.
  • Manufacturing, industrial, or field-service organization experience; familiarity with enosix; or large-scale global Salesforce support experience.

Technical environment

  • Salesforce Service Cloud, Salesforce Field Service, Salesforce Flow Builder, and Salesforce security and access model.
  • Reporting and dashboards; SAP ECC/S/4HANA; Oracle EBS/Fusion; ServiceNow.
  • APIs, web services, middleware and integration platforms, data management and data quality, release and change management.

Why join

  • Remote work with a global industrial technology company and collaboration across IT, Service Operations, and business functions.
  • The posting describes digital transformation work, influence over Salesforce capabilities, and learning and development opportunities.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Ingersoll-Rand

Service Technician

Washington, USA

Discovered 1 months agoFull-time

Service Technician

, USA

Discovered 1 months agoFull-time

Service Technician

Alexandria, USA

Discovered 1 months agoFull-time

Service Technician

Arlington, USA

Discovered 1 months agoFull-time

JDE IT Business Analyst

, IND

Discovered 1 months ago

Senior Engineer - FEA

, IND

Discovered 1 months ago