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SR Route Supervisor

Universal Logistics Holdings, Inc.
Greer, USA
Full-time
Senior
Onsite
Discovered 2 weeks ago
excel

Full Job Posting

Key Responsibilities

  • Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
  • Serve as the primary point of contact for drivers, BMW representatives, dispatch, and operations leadership
  • Monitor freight movement and proactively communicate shipment updates, delays, and service issues
  • Support driver scheduling, attendance tracking, and staffing requirements
  • Ensure drivers are operating safely and in compliance with company policies, DOT regulations, and customer requirements
  • Investigate and resolve transportation, service, and driver-related issues
  • Provide coaching, training, and performance feedback to drivers
  • Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
  • Maintain accurate reports, operational documentation, and compliance records
  • Assist with fleet utilization, route planning, and daily operational execution
  • Partner with BMW representatives to resolve concerns and support production requirements
  • Promote a culture of safety, accountability, and customer service
  • Support continuous improvement initiatives focused on operational efficiency and service performance
  • Assist with workforce planning and daily operational staffing needs

Qualifications

  • Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plus
  • Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred
  • Prior leadership or supervisory experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced, customer-driven environment
  • Strong problem-solving and decision-making abilities
  • Proficiency with Microsoft Excel and other Microsoft Office applications
  • Ability to lead, coach, and hold employees accountable
  • Working knowledge of transportation operations and DOT regulations preferred
  • Flexibility to support varying schedules and operational needs

Preferred Qualifications

  • Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plus
  • Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred
  • Prior leadership or supervisory experience preferred
  • Working knowledge of transportation operations and DOT regulations preferred

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