workday
SR Route Supervisor
Universal Logistics Holdings, Inc.
Greer, USA
Full-time
Senior
Onsite
Discovered 2 weeks ago
excel
Key Skills for This Role
excel
Full Job Posting
Key Responsibilities
- Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
- Serve as the primary point of contact for drivers, BMW representatives, dispatch, and operations leadership
- Monitor freight movement and proactively communicate shipment updates, delays, and service issues
- Support driver scheduling, attendance tracking, and staffing requirements
- Ensure drivers are operating safely and in compliance with company policies, DOT regulations, and customer requirements
- Investigate and resolve transportation, service, and driver-related issues
- Provide coaching, training, and performance feedback to drivers
- Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
- Maintain accurate reports, operational documentation, and compliance records
- Assist with fleet utilization, route planning, and daily operational execution
- Partner with BMW representatives to resolve concerns and support production requirements
- Promote a culture of safety, accountability, and customer service
- Support continuous improvement initiatives focused on operational efficiency and service performance
- Assist with workforce planning and daily operational staffing needs
Qualifications
- Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plus
- Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred
- Prior leadership or supervisory experience preferred
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, customer-driven environment
- Strong problem-solving and decision-making abilities
- Proficiency with Microsoft Excel and other Microsoft Office applications
- Ability to lead, coach, and hold employees accountable
- Working knowledge of transportation operations and DOT regulations preferred
- Flexibility to support varying schedules and operational needs
Preferred Qualifications
- Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plus
- Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred
- Prior leadership or supervisory experience preferred
- Working knowledge of transportation operations and DOT regulations preferred
About Universal Logistics Holdings, Inc.
Trucking & Freight10000 employeesFounded 1932
Provider of customized transportation and logistics solutions.
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