Sr. Retail Operations Manager

Qualifications

• What You'll Bring
• 7+ years of experience in retail operations, vendor compliance, or supply chain roles within CPG, ideally with direct experience working with natural or specialty distributors such as KeHE or UNFI, and brokers or 3PLs such as Acosta, Advantage Solutions, CROSSMARK, or Progressive.
• Hands-on experience with EDI transaction flows (850, 855, 856, 810) and the retailer or distributor compliance portals that manage them.
• Proven experience managing chargebacks and deductions, including dispute processes and revenue recovery.
• Experience working alongside broker networks and a solid understanding of how they support retail execution and account management.
• Strong analytical skills, with experience building and maintaining scorecards and reporting on OTIF, fill rate, and order accuracy.
• Excellent cross-functional collaboration skills across Sales, Supply Chain, Warehouse, IT, and Finance.
• Experience leading or mentoring a small team is a plus.
• Bachelor's degree in Business, Supply Chain, or a related field, or equivalent experience.