Sr. Quality Assurance - Tech Support

Main Responsibilities

• Validation of work done by the Tech Support Engineers
• Find and document the non-conformities if any
• Assist in RCA and Corrective action
• Keeping updates on the specifications of document and guidelines of each task.
• Conduct regular quality calibrations, and knowledge-sharing sessions to align tech support engineers and help in evolving processes, tools, and quality benchmarks.
• Act as a subject matter expert for quality processes, supporting audits, compliance reviews, and customer-facing quality initiatives.
• Quality is maintained as per norms of instruction guidelines in document.
• Working hand in hand with Team leader on better working environment for the team.
• Guide the team to move towards better productivity and quality.
• Ensuring feedback loop is present and it gives right direction to the employee/s where improvements are needed and what are the best practices that can be applied.
• Coordinate with low performance tech support engineers and quality analysts by tagging them with SMEs to ensure quality improvements in Tech Support process.
• Quality check of data and QC reports on required metrics accuracy.

Skills Required

• Graduation in Engineering background
• 5+ Years experience
• Linux knowledge is mandatory, RHCSA certification will be plus
• Knowledge of quality frameworks, audit methodologies, and continuous improvement principles.
• Good Knowledge of Microsoft 365 suite
• Data-driven decision-making and reporting skills
• Good communication skills
• Strong leadership skills
• Problem solving skills

About Everseen