paycor
Sr Provider Relations Specialist
OncoHealth
Remote, USA
Full-time
Senior · 5+ years experience
Remote
Discovered 1 months ago
SalesforceMicrosoft Office SuiteZendesk
Key Skills for This Role
SalesforceMicrosoft Office SuiteZendesk
Full Job Posting
- Supports the administrative operations of professional services delivered to health plans, providers and staff, including onboarding, training and ongoing support for new provider practices.
- Coordinates activities to ensure a seamless transition for new providers while facilitating effective communication, documentation, and operational readiness.
- Conducts virtual training webinars on the organization’s digital authorization platforms to meet organizational goals and timelines.
- Develop presentations and materials for provider practices to ensure that staff are trained in the documentation and systems related to prior authorization workflow.
- May lead provider meetings, including setting the agenda, preparing relevant data, and contributing to strategic decision-making.
- Collaborates with internal business segments and executive leadership to develop and implement strategic initiatives.
- Responds to ad hoc provider practice requests for training and support.
- Develops and executes targeted campaigns to drive adoption and increase utilization of digital authorization platforms.
- Work with internal business partners including Marketing to design and deliver campaigns.
- Execute provider-facing activities and outreach efforts that support health plan partners and organizational initiatives.
- Coordinate and deliver outreach strategies and promote awareness, adoption, and successful implementation of programs, while serving as a trusted resource to address provider needs, gather feedback, and enhance the overall provider experience.
- Manages provider relationships.
- Cultivate and strengthen relationships with healthcare providers, practice staff, and health plan partners.
- Responsible for reviewing and processing practice records to ensure provider data is accurately captured and updated.
- Performs data entry, maintenance, validation and reconciliation activities to support data integrity within Salesforce and other related systems, ensuring accurate provider information to support operational workflows and provider engagement initiatives.
- Assist with health plan-based incentive program by delivering provider education, analyzing performance data, and reports to monitor outcomes and support program objectives.
- Partner cross-functionally with Product Development, Engineering Teams and other business stakeholders to define, implement and optimize provider data processes.
- Supports the planning, coordination, and execution of key components of the Provider Satisfaction Survey.
- Review and act upon recommendations for improvements brought forth by providers to improve workflow processes and provider satisfaction.
- Bachelor Degree in a related field or an equivalent combination of education, training, and experience is required.
- Typical years of experience are 5-7 years in the health care industry or relevant educational attainment.
- Skilled in coordinating multiple projects simultaneously.
- Requires the ability to relate in a respectful, professional, courteous manner with employees and outside entities.
- Must possess expert training and presentation skills required to effectively lead webinars and related educational efforts.
- Experience with Salesforce or other CRM platforms preferred.
- Advanced proficiency with Microsoft Office Suite preferred.
- Familiarity with Zendesk or other customer service software platform is a plus.
About OncoHealth
Software & SaaS228 employeesFounded 2009
Digital oncology company serving health plans, employers, providers, patients, and researchers with cancer management and supportive-care services.
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