Sr. Project Manager
Role Overview
Atreo is committed to modernizing and simplifying the Clinical Trials process through our revolutionary RTSM technology. Our mission is to create the ‘go-to’ RTSM platform for the Pharmaceutical / Biotech industry, offering advantages and efficiencies to both clients and internal team members, creating a solid foundation for clinical trial success in partnership with our Clients. The Project Manager is the principal client advocate between Atreo and our partners. Responsibilities:
Primary client contact for day-to-day operations in support of RTSM applications starting at User Acceptance Testing (UAT).
Develop, implement and oversee sponsor communication plans, including service level agreements, data management, and support procedures, per Atreo SOPs.
Coordinate efforts towards data uploads (users, sites, randomization lists, etc.) in the different environments.
Oversee client UAT and go-live.
Consult with client clinical supplies and operations leads to support system usage.
Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards.
Develop client and site system training manuals and deliver study training for clinical team
Monitor study issues for trends to enhancement opportunities or additional training needs
Participate in client audits
Responsible for the health of the client relationships and tracking client Health Scores
Full Job Posting
Overview
Atreo is committed to modernizing and simplifying the Clinical Trials process through our revolutionary RTSM technology. Our mission is to create the ‘go-to’ RTSM platform for the Pharmaceutical / Biotech industry, offering advantages and efficiencies to both clients and internal team members, creating a solid foundation for clinical trial success in partnership with our Clients. The Project Manager is the principal client advocate between Atreo and our partners. Responsibilities:
Primary client contact for day-to-day operations in support of RTSM applications starting at User Acceptance Testing (UAT).
Develop, implement and oversee sponsor communication plans, including service level agreements, data management, and support procedures, per Atreo SOPs.
Coordinate efforts towards data uploads (users, sites, randomization lists, etc.) in the different environments.
Oversee client UAT and go-live.
Consult with client clinical supplies and operations leads to support system usage.
Customer Support point of escalation for any system or support issues where required; develop training materials and train Customer Support staff on study application support procedures and client standards.
Develop client and site system training manuals and deliver study training for clinical team
Monitor study issues for trends to enhancement opportunities or additional training needs
Participate in client audits
Responsible for the health of the client relationships and tracking client Health Scores
Requirements
- Professional technical support experience
- Strong communication skills
- Education and/or Certification Requirements: The candidate must possess at minimum a bachelor’s degree in a life sciences, supply chain management, or information technology field, or equivalent experience.
- The candidate must possess at minimum a bachelor’s degree in a life sciences, supply chain management, or information technology field, or equivalent experience.
Other Skills / Requirements
- Clinical management experience is highly desired.
- Supply chain experience is a plus.
- Experience with RTSM is a plus.
- Leadership Competencies; Client focused, solutions focused, proactive, responsive, organized, highest quality deliverables. Excellent verbal and written communication skills.
About Atreo
Cloud-based randomization and clinical trial supply management software.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer