Sr. Program Manager, IT Projects

Job Summary

Program Delivery & Governance

• Lead delivery of complex, multi workstream IT programs from initiation through closure and benefits realization.
• Define program scope, roadmap, milestones, dependencies, risks, and success metrics.
• Establish and maintain PMO governance (integrated plans, status reporting, executive dashboards).
• Ensure adherence to PMO standards, delivery methodology, and financial controls.

Enterprise Systems Enablement

• Lead programs covering enterprise platforms such as Salesforce (Sales, Service, Experience Clouds), ERP, CRM, and system integrations.
• Coordinate delivery across internal IT teams, system integrators, and vendors.
• Ensure solutions are scalable, secure, compliant, and aligned with enterprise architecture.

Business Transformation & Expansion

• Partner with business CoCs and leaders to translate growth, expansion, and operational objectives into structured programs.
• Drive business process improvement, standardization, and digitization across Sales, Aftersales, Operations, and Customer Experience.
• Support new market entry, new site operations, and enterprise capability rollouts.

Stakeholder & Executive Management

• Act as the point of accountability for senior business and IT stakeholders.
• Lead steering committees and executive reviews with clear status, risks, and decision recommendations.
• Proactively manage cross functional dependencies, risks, and change impacts.

Change & Adoption

• Ensure change management, training, and business readiness are embedded into program plans.
• Track adoption, stabilization, and value realization post go live.
• Drive continuous improvement through lessons learned and delivery maturity.