Sr Program Manager, Amazon Now

Role overview

Key responsibilities

• Lead strategic initiatives across all miles in MEATR.
• Use data-driven root-cause analysis to identify loss drivers and implement sustainable corrective actions at site, regional and network levels.
• Own Network Loss P&L for dark stores and RDCs across the UAE, Saudi Arabia and Egypt; set and deliver annual and quarterly targets across WHL, WHD and Concessions.
• Lead Kaizen and improvement projects from scoping and stakeholder alignment through execution and benefit tracking.
• Build and operate WBRs, MBRs, flash reports and dashboards to monitor loss trends, flag deviations and enforce accountability.
• Partner with Program teams, Finance, Core FC Operations, ICQA, Transportation and Technology to align priorities and drive shared outcomes.
• Develop scalable loss-reduction playbooks for new launches and geographies, and embed practices into standard operations.
• Investigate high-loss events, write COEs where applicable and ensure preventive measures are implemented.

Basic qualifications

• At least five years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy and end-to-end delivery and communicating results to senior leadership.

Preferred qualifications

• At least two years of process improvement experience is preferred.
• A master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design or a related field is preferred.