Sr. Product Manager, Progression Intelligence
Role Overview
Own product vision and execution roadmap for Progression Intelligence on the Lifecycle Experiences team.
The charter combines machine learning, real-time decisioning, and customer lifecycle strategy to select customer engagements, actions, timing, and channels.
Lead integration of rewards optimization, causal measurement, and action intelligence systems onto a unified agentic orchestration platform.
Key Skills for This Role
Full Job Posting
Role overview
Own product vision and execution roadmap for Progression Intelligence on the Lifecycle Experiences team.
The charter combines machine learning, real-time decisioning, and customer lifecycle strategy to select customer engagements, actions, timing, and channels.
Lead integration of rewards optimization, causal measurement, and action intelligence systems onto a unified agentic orchestration platform.
Key responsibilities
- Own the multi-year roadmap and phased migration of core ML models and decisioning systems.
- Define integration requirements for rewards optimization, propensity modeling, causal incrementality measurement, and promotion configuration.
- Translate model outputs into reward denomination optimization, next-best-action recommendations, and personalized campaign triggers.
- Prioritize integrations against technical debt, engineering capacity, and business impact.
- Own platform metrics including model coverage, decisioning latency, incremental lift, and customer settlement outcomes.
- Write product requirements, participate in design reviews, and align engineering, science, and business stakeholders.
- Represent the charter in leadership reviews and planning; remove technical dependencies and cross-team blockers.
Basic qualifications
- 5+ years of product or program management, product marketing, business development, or technology experience.
- Bachelor's degree or equivalent.
- Experience owning or driving roadmap strategy and definition; end-to-end product delivery; feature delivery and tradeoffs.
- Experience as a product manager or owner and experience owning technology products.
Preferred qualifications
- Experience influencing senior leadership through data-driven insights and working across functional teams and senior stakeholders.
- Master's degree or equivalent.
About the team
Lifecycle Experiences builds customer engagement across marketplaces including India, Mexico, Brazil, Turkey, Saudi Arabia, UAE, Australia, Singapore, and South Africa.
Programs include gamified experiences, rewards, promotions orchestration, and personalization, reaching millions of customers.
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