{bc}
Apply
company_site

Sr. Operations Manager - RAD

TaskUs
Chandler, USA
Full-time
Entry · 2+ years experience
Onsite
USD 97000-145000 yearly / year
Discovered 1 months ago
P&LKPICSATAHT

Full Job Posting

  • As a Senior Operations Manager of the AV Rider Assistance & Dispatch unit, you will manage day-to-day operations business, including performance, billing, P&L and resource forecasting for a growing fleet.
  • Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy.
  • Design and scale response frameworks that accommodate unique AV challenges, including software-defined edge cases, hardware failures, and environmental obstacles.
  • Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT.
  • You will meet with Senior Management and clients as needed to continue business growth.
  • Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation.
  • We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
  • Own the hiring and talent development pipeline, identifying candidates with the "top-notch" analytical skills required to thrive in a fast-paced technology environment.
  • Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change.
  • Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high-stakes or safety-critical environments (e.g., transportation, automotive, aviation).
  • Autonomous Vehicle Experience is must
  • BA/BS degree preferred.
  • Experience managing supervisors, as well as coaching and developing Teammates.
  • 20% travel required to support market launches, conduct field audits, and meet with regional stakeholders.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at TaskUs

Team Leader

Greater Noida, IND

Discovered TodayFull-time

Quality Analyst

Greater Noida, IND

Discovered TodayFull-time

Teammate

Indore, IND

Discovered YesterdayFull-time

Operations Manager

Greater Noida, IND

Discovered 2 days agoFull-time

Team Leader

Greater Noida, IND

Discovered 2 days agoFull-time

Learning Experience Leader - Fleet Response/T2A-1

Tempe, USA

Discovered 3 days agoFull-time

Learning Experience Leader - Fleet Response/T2A-2

Tempe, USA

Discovered 3 days agoFull-time

Learning Experience Leader - Fleet Response/T2A

Tempe, USA

Discovered 3 days agoFull-time