Sr. Operations Manager

Role overview

Operations leadership

• Drive quality, process-change, and Lean initiatives to meet or exceed business plans.
• Own safety, quality, performance, and customer experience for inbound or outbound operations.
• Set expectations for Operations and Area Managers, measure performance, provide feedback, and hold managers accountable.
• Develop improvement plans from team ideas and share best practices across departments, shifts, and the network.
• Partner with HR, Finance, Facilities, Safety, and IT to secure resources for projects and staff initiatives.

Basic qualifications

• Bachelor's degree or equivalent.
• Flexible availability for overnight, weekend, and holiday work as business demands.
• 7+ years of direct management experience, including a salaried workforce, in manufacturing, production, or distribution.
• Experience with performance metrics, process improvement, and Lean techniques.
• Experience with the staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination.

Preferred qualifications

• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development through assignments in multiple fulfillment centers.
• Experience with contingent workers during peak seasons.
• Bachelor's degree in Engineering, Operations, or a related field; MBA preferred.

Physical and work environment

• Role requires frequent walking throughout a fulfillment center, standing or walking an average of five miles daily, and accessing building areas using stairs, ladders, or gangways.
• Role involves lifting and moving totes up to 49 pounds and regular bending, stretching, and reaching.
• Work environment may be noisy, unlit, unheated, or not air-conditioned.

Compensation

• Base salary range is CAD 116,100 to CAD 193,900 annually for Ottawa, Ontario.
• Total compensation may include sign-on payments and restricted stock units; final compensation depends on experience, qualifications, and location.

Benefits

• Benefits include health insurance, RRSP, DPSP, paid time off, and other health and well-being resources.