Sr Officer, HR Operations - India

Position summary

HR services and administration

• Support daily HR services, initiatives, and projects at local and regional levels.
• Manage onboarding, offboarding, benefits, learning and development, rewards, personnel records, data management, reporting, analytics, and compliance.
• Administer contract staff payroll, employment letters, position creation, and vendor management.
• Provide regional hire-to-retire administration, document management, data management, and customer service.
• Prepare employment contracts and amendments, collect signatures, and archive documents electronically.
• Maintain internal HR systems; prepare reports and ad hoc analytics and support HR dashboards.
• Support digitalization and automation projects to streamline and standardize processes.
• Resolve employee inquiries and requests through MySupport in a timely manner.
• Support transitions through knowledge-transfer sessions, information gathering, stakeholder relationships, and process documentation.
• Handle correspondence professionally and promptly and support ad hoc requests.

Minimum qualifications

• Knowledge of HR systems and practices, including Oracle, SAP, or Workday, and knowledge of a ticketing tool.
• Understanding of HR shared services and experience in transition and transformation projects.
• Computer literacy in Word, Excel, and Outlook; Visio is an advantage.
• Excellent organizational, planning, interpersonal, written communication, and verbal communication skills.
• Fluency in written and spoken English; an additional language is an advantage.
• Strong customer service, follow-through, results orientation, prioritization, adaptability, and ability to manage multiple tasks.
• Ability to think strategically, synthesize complex information, develop solutions, and work effectively across levels and cultures.
• University degree or equivalent education.
• At least 2–3 years of HR experience in shared services; 4–5 years of total HR experience is preferred.
• Experience in transition projects; documentation expert or subject matter expert experience is preferred.

Personal attributes

• The source also emphasizes teamwork, integrity, and the ability to facilitate progressive change.