Sr Manager, Systems Integration Consulting

Topic ownership — own all aspects of one or more mission critical topics, creating the deliverables required to scale that expertise and driving asset creation

Provide Subject Matter Expertise on mission critical topics, and remain hands-on with the platform while carrying leadership responsibility

Develop, document and promote best practices , reference models and solution methodologies for use across Dynatrace Customer Success

Digest technical resources from various sources into tangible and executable strategies

Lead or support customer engagements and pilots together with an existing customer account team, and extract learnings into verified best practices

Assess and recommend new technologies , tools and frameworks to enhance customer engagement

Collaborate with stakeholders within Dynatrace Customer Success, R&D, Sales Engineering and other technical teams

Provide technical leadership and mentorship within Dynatrace Customer Success, supporting skill development and knowledge sharing

Support scaling of expertise to broader Dynatrace Customer Success teams

Contribute to thought leadership assets and activities

Manage a focused team of SMEs within the Center of Excellence function in Dynatrace Customer Success, with responsibility for performance, development and retention

Grow technical depth in others — mentor and coach your team against the topics the CoE must cover, and raise the technical bar with every hire

Prioritize tasks against a wider set of topics and asset needs

Implement processes to balance resources for supporting customer facing engagements, best practice development and providing input and support for GTM programs

Lead the team , managing resources and budget accordingly

Define, track and manage key performance indicators to measure the effectiveness and impact of your team’s contribution, and drive continuous improvement

Oversee projects and initiatives within your area of expertise

Ensure effective customer feedback processes and incorporate into development of best practices, as well as prioritize and relay feedback to product teams

Align with strategic initiatives and drive prioritization of asset creation based on mission critical goals set on a senior executive level

Success in this role is proven through the combination of personal technical contribution and demonstrated ability to steer others. Neither alone is sufficient.

Technical credibility — recognized within Dynatrace Customer Success as a Subject Matter Expert on your owned topics, with personally authored best practices and reference material adopted in the field

Sustained hands-on contribution — you continue to produce and validate technical work alongside your management duties

Technical quality of the team’s output — deliverables produced under your leadership are R&D-verifiable, customer-case-rooted and adopted by the field

Multiplication — measurable growth in the technical capability and autonomy of your direct reports

Customer impact — adoption, value realisation and retention outcomes on the engagements you and your team support

Scaling reach — the best practices and enablement your team produces are taken up by Dynatrace Customer Success teams outside the CoE

Dynatrace is a leader in unified observability and security.

We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.

Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Four company-designated extra paid days off for you to recharge batteries.

Our hybrid working model and flexible working hours offer you the flexibility you need.

Use AI as your daily teammate to automate tasks and focus on what matters.

Company-wide learning perks, designated team's learning days, and more.

A day of paid volunteer time to support a community or cause you care about.

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.