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SR Manager Quality

Universal Logistics Holdings, Inc.
Flint, USA
Full-time
Senior · 2+ years experience
Onsite
Discovered 4 days ago

Full Job Posting

Responsibilities

  • Supervise daily quality activities across cross-dock, warehouse, and material handling operations.
  • Ensure compliance with General Motors quality requirements, operating procedures, and work instructions.
  • Lead quality inspections, audits, and corrective action processes.
  • Investigate quality concerns, shipping discrepancies, inventory variances, and customer complaints.
  • Analyze quality metrics and identify trends, root causes, and process improvement opportunities.
  • Develop and implement corrective and preventive action plans.
  • Partner with Operations, Safety, and Customer teams to resolve quality-related issues.
  • Monitor KPIs related to inventory accuracy, quality performance, customer satisfaction, and process compliance.
  • Conduct employee training on quality standards, procedures, and customer expectations.
  • Maintain quality documentation, reports, audits, and corrective action records.
  • Support new customer launches, process changes, and continuous improvement initiatives.
  • Lead internal audits and support customer-facing audits as required.
  • Provide coaching, performance management, and development for quality team members.
  • Promote a culture focused on accountability, quality, safety, and customer service.

Qualifications

  • 2+ years of leadership experience in quality, warehousing, logistics, automotive, or manufacturing environments.
  • Previous experience conducting audits, inspections, and root cause investigations.
  • Experience supporting shipping, receiving, inventory control, cross-dock, or warehouse operations preferred.
  • Strong understanding of corrective actions, process improvement, and quality systems.
  • Experience supporting General Motors or other automotive customers is a plus.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent communication and leadership abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office, reporting tools, and warehouse management systems.
  • Strong attention to detail and commitment to operational excellence.
  • Bachelor's degree preferred but not required.

Preferred Qualifications

  • Experience supporting shipping, receiving, inventory control, cross-dock, or warehouse operations preferred.
  • Experience supporting General Motors or other automotive customers is a plus.
  • Bachelor's degree preferred but not required.

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