Sr Manager Project / Program

Role overview

Key responsibilities

• Lead projects and programs from initiation, planning, scope definition, design, and execution through deployment, acceptance, transition, maintenance, and sustainment.
• Serve as primary customer contact, build executive and operational relationships, and maintain governance reviews of account health, priorities, risks, issues, and satisfaction.
• Manage milestone-based plans for scope, schedules, resources, budgets, dependencies, installation, deliverables, acceptance criteria, and status reporting.
• Coordinate Engineering, Delivery, Operations, Finance, Legal, Procurement, and Business Development/Sales to meet contractual commitments and business objectives.
• Own delivery challenges, make decisions, resolve issues, escalate material risks, and communicate timely information to customers, executives, teams, and partners.
• Manage budgets, cost-to-complete targets, gross margins, change requests, and performance against approved baselines.
• Support proposals, bids, contract reviews, change management, upgrades, product end-of-life planning, and operational support.
• Support strategic planning and process improvement; promote consistent practices, lessons learned, confidentiality, and compliance.

Education and experience

• At least 10 years of progressively responsible senior project/program management experience delivering complex, multi-department technology initiatives.
• Undergraduate degree in business, technology, engineering, project management, or a related field; equivalent education and relevant experience may be considered.
• PMP certification is required; additional ITIL, ISO-related, Agile, Scrum, cloud, security, or program management certifications are strongly preferred.
• Strong knowledge of Agile development methodologies, Scrum, and iterative software delivery.
• Industry knowledge in biometrics, fingerprint identification, facial recognition, identity management, criminal justice, civil enrollment, public safety, or related technologies.
• Experience working directly with Canadian government bodies, policing agencies, or military organizations, and with public-sector procurement, business cases, funding approvals, and budget cycles.
• Experience managing customer contracts, contractual deliverables, acceptance, change requests, service levels, project financials, and executive governance.
• Experience delivering in matrixed organizations and directing cross-functional, distributed, and virtual teams.

Leadership and technical capabilities

• Strong leadership presence, customer-facing communication, facilitation, negotiation, presentation, and relationship-management skills.
• Business acumen to connect customer needs, contractual obligations, technical decisions, delivery priorities, and financial outcomes.
• Technology knowledge spanning enterprise platforms, cloud systems, software applications, infrastructure, integrations, cybersecurity, data privacy, and support models.
• Ability to analyze complex information, solve problems, manage ambiguity, make sound decisions, work independently, and adapt to changing priorities.
• Strong organization, attention to detail, professional judgment, integrity, discretion, and commitment to confidentiality.
• Proficiency with Microsoft Project, Excel, Word, PowerPoint, and related collaboration and reporting tools.

Location and work model

• Based in Oakville, Ontario, Canada, with a hybrid work model and negotiated in-office schedule.
• Candidates must reside in or be able to commute reliably within the Greater Toronto Area.
• Candidates must be legally authorized to work in Canada; Canadian citizenship may be required for certain customer, contract, or security-clearance requirements.